Specialist IS Business System Analyst

What You Will Do
Let's do this. Let's change the world. In this vital role you will As Specialist IS / Technology Business Analyst, you'll work at the intersection of science, data, and innovation. You'll collaborate with extraordinary experts across domains to build high-impact digital solutions that accelerate research, streamline operations, and empower better patient outcomes.

Roles & Responsibilities:

• You will collaborate with our Business and technical team to maintain an efficient and consistent process, ensuring quality deliverables from the team.
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with cross-functional teams to identify data product enhancement opportunities
• Perform data analysis, troubleshoot issues, and support system implementation and maintenance
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Develop and implement effective product demonstrations for internal and external collaborators
• Maintain accurate documentation of business requirements, users stories, processes, and changes
• Document and report defects and issues identified during testing, and work with development teams to resolve them
• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira

What We Expect Of You
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:

• Master's or Bachelor's degree with years of relevant experience in Life Science / Biotechnology / Pharmacology / Information Systems

Preferred Qualifications:

• Proficiency in Salesforce Health Cloud / Life Sciences Cloud with clear understanding of Health Cloud / Life Sciences Cloud Data model and OOTB capabilities.
• Knowledge of how integrated systems work with Salesforce Health Cloud / Life Sciences Cloud.
• Expert level functional understanding of Salesforce CRM.
• Business understanding of operations of a call center within Pharma industry.
• Understanding of middleware based integrations.
• Experience of designing systems with large data volume.
• Fluency with Agile principles and ceremonies.
• A passion for applying technology to make a real-world impact.
• Experience with writing user requirements and acceptance criteria.
• Proven analytical, data-driven problem-solving skills.
• Excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a solid attention to detail, and understanding of business complexity.
• Ability to work in a team environment, effectively interacting with others.
• Ability to meet deadlines and schedules and be accountable.

Functional Skills

• Experience in writing requirements for development of modern technology.
• Experience of working as Product owner.
• Complete knowledge of all nuances in Product Owner role.
• Knowledge of Agile project management systems such as JIRA.
• Experience in managing product features for PI planning and developing product roadmaps and user journeys.
• Testing and validating user stories delivered are corresponding to business expectation.
• Superb communication and collaboration skills.
• Able to communicate technical or complex subject matters in business terms.

Good-to-Have Skills:

• Jira Align & Confluence experience
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Professional Certifications:

• Salesforce Admin (Mandatory)
• Salesforce Advanced Administrator (Preferred)
• Salesforce Service Cloud Consultant
• Platform Builder
• Salesforce Health Cloud Accredited Professional (Preferred)

Soft Skills:

• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills