Front Desk cum Support Executive
12 hours ago
About the Role
We are looking for a Front Desk cum Support Executive who can manage front office operations and handle customer support responsibilities. The ideal candidate should have excellent communication skills, a polite personality, and the ability to manage customers both offline and online.
Position: Front Desk cum Support Executive
Type: Full-time
Experience: 0–2 years
Key Responsibilities Front Desk Duties
- Greet and welcome visitors, clients, and customers
- Manage reception desk, phone calls, and walk-in queries
- Maintain visitor logs and guide customers to the relevant department
- Handle basic admin tasks like maintaining records, filing, and office coordination
- Ensure the front office area is clean, organised, and presentable
Customer Support Duties
- Respond to customer queries via phone, WhatsApp, email, and social media
- Resolve issues related to orders, returns, exchanges, and services
- Maintain customer data and update CRM/Excel sheets
- Provide timely follow-up and ensure customer satisfaction
- Coordinate with warehouse, logistics, and internal teams for issue resolution
Required Skills
- Excellent communication skills (English/Hindi)
- Professional, polite, and well-presented personality
- Basic computer knowledge (Excel, Email, WhatsApp Business)
- Problem-solving attitude
- Ability to multitask and handle pressure
- Customer-first approach
Qualifications
- 12th Pass / Graduate
- Experience in front office, receptionist, or customer support role preferred
- Freshers with good communication skills can also apply
How to Apply
Send your resume to:
Job Type: Full-time
Pay: ₹10, ₹20,000.00 per month
Work Location: In person
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