Senior Manager International Business Development

> Role ObjectiveA key objective of this position is to lead international business development for the Orthopaedics (Ortho) portfolio while owning the global CRM agenda. Drive export revenue growth, strengthen distributor and key-account partnerships, improve order-to-cash performance, and elevate customer experience, ensuring full compliance with regulatory, quality, and documentation requirements.> Desired Candidate ProfileExperience: years in export pharma/medical devices, including a minimum of 4 years in international business development and a minimum of 3 years managing CRM for international business.Education: B. Pharm or Science Graduate; postgraduate qualification preferred.Systems Expertise: SAP/ERP (5 years) and CRM platforms (e.g., Salesforce) (5 years); exposure to quality systems (e.g., TrackWise or equivalent) is an advantage.Domain Knowledge: Distributor management, export documentation, Incoterms (including FOB), regulatory registrations, pricing and contracts, complaint handling, and e-commerce B2B workflows.Other: Strong written and verbal communication with cross-cultural fluency; willingness to collaborate across time zones.> Role & Responsibilities:1. Business Development & Account ManagementEngage proactively with existing and potential international customers to generate new business and upsell/upgrade existing accounts.Achieve assigned export distribution revenue targets and accelerate mix improvement toward premium products.Identify, onboard, and govern distributors; prepare and issue distributor agreements and obtain timely countersignatures.2. CRM Ownership & Customer ServiceLead the CRM strategy for international business: pipeline governance, opportunity hygiene, and reporting cadence.Ensure a consistently high level of service to all customers; track and resolve issues end-to-end in coordination with Sales, QA, Regulatory, and Logistics.3. Order-to-Cash, Documentation & CompliancePrepare contracts and proforma invoices against customer orders; obtain customer signatures and convert PFI/PI to SAP orders within defined SLAs.Share the monthly invoice plan with the Regional Business/Sales Managers (RBM/RSM) and ensure on-time dispatch per plan.Scrutinize customer ledgers, communicate outstanding amounts to customers and RSMs on a quarterly basis, and drive timely collections.Support Logistics with nominated-agent details for FOB shipments and coordinate to meet documentation and dispatch timelines.Ensure goods return entries are posted in SAP promptly upon receipt of store confirmations.4. Regulatory & Quality CoordinationCollect product registration certificates from customers/RSMs and submit to the Regulatory team.Obtain duly filled complaint forms from customers and log them into the quality management system (e.g., TrackWise) for QA processing; follow through to closure.5. Performance Management & ReportingControl DSO days for export distribution, manage non-moving inventory in line with the plan, and deliver e-commerce revenue growth.Provide weekly/monthly dashboards on revenue, mix, pipeline, orders, shipments, collections, complaints, and inventory health.> Functional Skills Required:International BD and distributor/channel management.Contracting, pricing, and commercial negotiations.Export documentation, Incoterms (FOB/CIF), and shipment coordination.SAP/ERP order management, OBD creation and release, and returns processing.CRM administration, pipeline analytics, forecasting, and dashboarding.Regulatory and quality collaboration (registrations, complaints, and CAPA follow-ups).Financial acumen: aging analysis, DSO control, and collection planning.> Behavioral Skills Required:Customer-centric mindset and service orientation.Strong communication, stakeholder management, and cross-cultural collaboration.Analytical, data-driven decision-making with high attention to detail.Ownership, urgency, and accountability for outcomes.Problem-solving with the ability to navigate ambiguity and enforce process discipline.Integrity and compliance orientation.> Team Size to be Handled:Manage a team of 3-4 direct reportees, reporting to the Global Sales Revenue Officer.Important Links:Website: LinkedIn: Instagram: Biotech Vision CareBiotech is an Equal Opportunity Organization promoting diversity while ensuring no discrimination on any ground, including gender, race, religion, age, sexual orientation, disability, etc.