Customer Relationship Coordinator Panel Relations Coordinator I

2 days ago

Mumbai, Maharashtra, India The Nielsen Company Full time ₹ 48,00,000 - ₹ 72,00,000 per year

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

  • Responsible for providing technical assistance and support related to queries and workings of the Nielsen measurement application
  • The specialist will work with the tech team/Engineering support team and product development team and will be part of the Panel Operations Management
  • Will be directly reporting to the panel manager
  • First point of contact for the user on emails
  • Will need to coordinate with the tele-calling supervisor
  • Coordinating with partners (internal and external) for smooth panel operations such as recruitment, incentive, etc.
  • Raising PO & invoice submission in a timely manner
  • Prepare reports & supporting documents for panel operations as per the panel manager's request

Qualifications

  • 1-3 years of experience
  • Microsoft Excel is a must
  • Must know to use Google spreadsheets
  • General awareness and workings of mobile apps
  • Experience in email management and customer response is a bonus
  • English speaking and writing skills are required
  • Education HSC or equivalent is desirable
  • Should be comfortable working on weekends/holidays when required from the project end
  • Comfortable working in both shift timings 9am IST to 6pm IST OR 12pm to 9pm IST

Additional Information

**Apply on the link and fill the form details

** Job will be unpublished from 11th Oct

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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