Manager, Partner Success

About DPDzero

DPDzero ) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost. DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.

About the Role

• The Partner Success Manager (PSM) is a high-ownership account management role responsible for partner experience, governance, reporting, and relationship growth.
• This role ensures that every lender receives a predictable, structured, and high-quality engagement with DPDzero across onboarding, hypercare, and maturity.
• You will be the lender's primary interface ensuring clarity, alignment, responsiveness, and a seamless cross-functional delivery experience. This role does not own collections strategy or efficiency; instead, it ensures communication, coordination, and partner confidence remain strong.

Responsibilities

1. Partner Relationship Ownership

• Act as the single point of contact for assigned lenders
• Build strong working relationships with collections heads, risk teams, and business stakeholders
• Ensure clarity on expectations, scope, SLAs, and timelines

2. Onboarding & Delivery Governance

• Lead lender onboarding using DPDzero's structured SOP
• Establish communication channels, meeting cadences, and reporting flows
• Ensure internal teams (Ops, Digital, Field, Product, Finance) are aligned on commitments

3. Reporting & Insight Communication

• Own MIS, performance summaries, and governance decks for weekly, MBR, and QBR discussions
• Summarize outcomes, flags, dependencies, and updates in a structured manner
• Present insights clearly to partner stakeholders (without owning strategy)

4. Issue Management & Escalation Handling

• Track issues raised by partners and ensure timely internal follow-up
• Maintain clear documentation of actions, owners, and timelines
• Provide predictable updates to lenders, avoiding last-minute surprises

5. Expansion & Relationship Growth

• Identify upsell opportunities across products, geographies, and delinquency buckets
• Strengthen partner confidence through consistent communication and delivery experience
• Convert strong relationships into references and advocacy

Requirements

Preferred Background

• 5+ years of Enterprise account management or customer success in fintech/BFSI/SaaS
• Experience running structured governance with CXO/VP-level stakeholders
• Exposure to analytics, reporting, or delivery coordination

Skills & Capabilities

• Excellent communication and stakeholder management
• Ability to run structured meetings and governance workflows
• Strong analytical comfort for reading MIS and performance summaries
• High ownership and accountability for partner experience
• Strong cross-functional coordination skills
• Detail orientation and documentation discipline

Must-Have Attributes

• Responsiveness and reliability
• Calm under pressure, clarity under ambiguity
• Ownership mindset (not a coordinator mindset)
• Ability to foresee issues and flag risks early
• Empathy combined with firmness in expectation management

Why Join

You will:

• Manage relationships with some of India's largest lenders
• Influence revenue through retention and expansion
• Play a central role in shaping DPDzero's reputation in the market
• Work cross-functionally with high-performance teams across Ops, Product, Digital, and Strategy
• Help build India's Collections Infrastructure through structured partner engagement

This team protects trust. This team protects relationships. This team makes DPDzero the default choice.