National Account Manager

Job Title:
National Account Manager – BFSI

Function:
Commercial

Reports To:
Vertical Head – BFSI

Location:
Mumbai

About Blue Dart Express India:
At
Blue Dart,
we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of
DHL Group
, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among
India's Top 100 Great Places to Work
and recognized as part of the DHL Group's
Top Employer
certification across multiple regions. Being an
Employer of Choice
is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—
Blue Dart is where you belong
.

Position Overview:
The National Account Manager – BFSI will focus on building and maintaining strategic relationships with leading banks, financial institutions, insurance providers, and fintech companies. This role is key to expanding Blue Dart's footprint in the BFSI sector, ensuring seamless delivery of time-sensitive documents, increasing customer retention, and driving revenue growth.

Job Purpose:
This role is responsible for developing long-term client partnerships, ensuring compliance with regulatory requirements, and providing innovative logistics solutions that address the unique needs of the BFSI industry.

Key Responsibilities:
Key Account Management & Business Growth

• Develop and maintain strategic relationships with top-tier banks, NBFCs, and insurance firms.
• Drive revenue growth by identifying cross-selling opportunities and expanding service offerings.
• Collaborate with internal teams to deliver customized logistics solutions for high-priority BFSI clients.

Regulatory Compliance & Data Security

• Ensure all logistics processes meet industry regulations, data protection standards, and compliance requirements.
• Implement secure handling procedures for confidential financial documents and packages.
• Work closely with the legal and compliance teams to uphold integrity and trust with BFSI partners.

Logistics Optimization & Service Excellence

• Identify process improvements to reduce turnaround times for critical shipments.
• Lead initiatives to enhance service levels, including real-time tracking and SLA adherence.
• Leverage technology solutions to streamline operations and ensure a high-quality customer experience.

Market Intelligence & Competitive Benchmarking

• Monitor industry trends, regulatory changes, and competitor activities.
• Provide insights to the leadership team on emerging opportunities and threats within the BFSI sector.
• Use data analytics to refine pricing models and service propositions.

Stakeholder Collaboration & Execution

• Partner with operations, IT, and customer service teams to ensure smooth execution of client requirements.
• Collaborate with finance to develop sustainable pricing strategies and contract terms.
• Maintain clear communication with internal and external stakeholders to drive alignment on strategic initiatives.

Qualifications & Experience:
Education

• Essential: MBA/PGDM in Sales, Marketing, Supply Chain, or Business Management.
• Preferred: Certification in Key Account Management, Supply Chain Analytics, or Regulatory Compliance.

Experience

• Overall: 8–12 years of experience in key account management, preferably within logistics, banking, or insurance industries.
• Proven success in managing large, complex client accounts and driving strategic revenue growth.
• Familiarity with regulatory frameworks, compliance protocols, and data security standards.

Technical Skills & Competencies:
Core Technical Skills

• Expertise in secure logistics solutions and last-mile delivery for financial documents.
• Strong understanding of regulatory requirements, SLA management, and risk mitigation.
• Experience in contract negotiation, pricing strategies, and operational alignment.

Behavioural Competencies

• Strategic Thinking: Ability to align logistics solutions with the evolving needs of the BFSI sector.
• Problem-Solving: Skilled in addressing complex operational challenges with innovative solutions.
• Customer Focus: Strong commitment to maintaining high service levels and customer satisfaction.
• Collaboration: Capable of working across multiple teams to achieve strategic goals.

Key Performance Indicators (KPIs):
S. No.
Key Result Areas
Key Performance Indicators (KPIs)
1

Revenue Growth

Increase in BFSI sector revenue

2

SLA Adherence

Improvement in service levels and reduction in lead times

3

Customer Retention

Renewal rates and client satisfaction scores

4

Regulatory Compliance

100% adherence to regulatory and data security standards

5

Process Optimization

Cost savings and efficiency gains in key BFSI accounts

Why Join DHL Blue Dart?
When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

• Great Place to Work Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work.
Come grow with us.