Retention Marketing Executive

2 weeks ago

Raghuvanshi Mills Mumbai, India PMUK Global Foods Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Retention Marketing Executive / Specialist

Job Overview:

We are seeking a results-driven Retention Marketing professional to lead initiatives that maximize customer lifetime value, reduce churn, and strengthen brand loyalty. The ideal candidate will design and execute data-driven customer engagement strategies across email, SMS, app notifications, loyalty programs, and other digital channels.

⸻

Key Responsibilities:


• Develop and implement retention strategies to improve repeat purchase rates, customer engagement, and loyalty.


• Create and manage multi-channel campaigns (email, SMS, push notifications, WhatsApp, in-app) tailored to different customer segments.


• Collaborate with data/CRM teams to analyze customer behavior, cohorts, and lifecycle patterns.


• Set up and optimize customer journeys, drip campaigns, and reactivation programs.


• Manage loyalty and referral programs to strengthen long-term customer relationships.


• Conduct A/B testing to improve open rates, click-through rates, and conversion metrics.


• Monitor campaign performance, generate insights, and recommend actionable improvements.


• Work closely with product, sales, and brand teams to align retention efforts with business goals.

⸻

Required Skills & Qualifications:


• Bachelor's degree in Marketing, Business, or related field (MBA preferred).


• 2–5 years of experience in retention marketing, CRM, or lifecycle marketing.


• Hands-on experience with marketing automation/CRM platforms (e.g., Clevertap, MoEngage, WebEngage, HubSpot, Braze, Klaviyo).


• Strong analytical skills with the ability to translate data into strategy.


• Understanding of customer segmentation, personalization, and campaign optimization.


• Excellent communication and project management skills.


• Knowledge of e-commerce, D2C, or digital-first brands is a plus.

⸻

Key Performance Indicators (KPIs):


• Customer retention rate


• Repeat purchase frequency


• Average order value (AOV) and customer lifetime value (CLV)


• Churn reduction


• Engagement metrics (CTR, open rates, conversions)

  • Retention marketing executive

    4 weeks ago

    Mumbai, India The House Of Silver Emporium Full time

    About the Role: We are looking for a proactive and customer-focused Retention Marketing Executive who will be responsible for driving customer engagement, handling social platforms, and ensuring smooth communication with our audience. The ideal candidate will be at the intersection of customer support, digital marketing, and retention strategy —helping...

  • Retention Marketing

    3 weeks ago

    Mumbai, India White Force Full time

    Job description Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: ...

  • Retention Marketing

    1 week ago

    Mumbai, Maharashtra, India Nykaa Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Overview:We are looking for a Retention Marketing Executive to join our dynamic team at Nykaa. The role involves driving customer engagement, retention, and loyalty through effective marketing strategies. The ideal candidate will have hands-on experience with marketing automation tools such as CleverTap, MoEngage, or WebEngage, and a strong understanding...

  • Retention Marketing

    6 days ago

    Mumbai, Maharashtra, India PP Consumer Pvt Ltd Full time

    **Job Role** - Retention Marketing Executive Location - Mumbai Employment Type - Full-Time **Key Responsibilities** - **SMS Marketing**: - Design and implement SMS marketing campaigns to reach customers with timely and relevant messages. - Monitor and analyze campaign performance to continuously improve results. - **WhatsApp Marketing**: - Create and...

  • Retention Marketing Executive

    4 days ago

    Mumbai, Maharashtra, India The House of Silver Emporium Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the Role:We are looking for a proactive and customer-focusedRetention Marketing Executivewho will be responsible for driving customer engagement, handling social platforms, and ensuring smooth communication with our audience. The ideal candidate will be at the intersection ofcustomer support, digital marketing, and retention strategy—helping us...

  • Retention Marketing Executive

    4 weeks ago

    Mumbai, India The House of Silver Emporium Full time

    About the Role: We are looking for a proactive and customer-focused Retention Marketing Executive who will be responsible for driving customer engagement, handling social platforms, and ensuring smooth communication with our audience. The ideal candidate will be at the intersection of customer support, digital marketing, and retention strategy —helping...

  • Retention Marketing Executive

    4 weeks ago

    Mumbai, India The House of Silver Emporium Full time

    About the Role: We are looking for a proactive and customer-focused Retention Marketing Executive who will be responsible for driving customer engagement, handling social platforms, and ensuring smooth communication with our audience. The ideal candidate will be at the intersection of customer support, digital marketing, and retention strategy—helping us...

  • Retention Marketing Executive

    4 weeks ago

    Mumbai, India The House of Silver Emporium Full time

    About the Role: We are looking for a proactive and customer-focused Retention Marketing Executive who will be responsible for driving customer engagement, handling social platforms, and ensuring smooth communication with our audience. The ideal candidate will be at the intersection of customer support, digital marketing, and retention strategy—helping us...

  • Retention Marketing Executive

    6 days ago

    Vidyavihar, Mumbai, Maharashtra, India Veena World Full time

    **Eligibility**: - Bachelor's degree in Marketing, Business, or a related field. - Proven experience (3-5 years) in retention marketing, with a focus on customer loyalty and engagement. - Strong analytical skills and the ability to interpret customer behavior data. - Excellent communication and interpersonal skills. - Creative thinking and a proactive...

  • Shopify and Retention Marketing Executive

    7 days ago

    Mumbai, India Weekday AI Full time

    This role is for one of the Weekday's clients Min Experience: 2 years Location: Mumbai JobType: full-time We are looking for a dynamic Shopify and Retention Marketing Executive to manage and optimize our eCommerce store while driving customer retention through impactful marketing initiatives. This role combines hands-on Shopify management, conversion rate...