Production Support Analyst

5 days ago

Coimbatore, Tamil Nadu, India Pradeepit Global Consulting Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per year

L2 Production Support Analyst Finance Ops

Job Description:

We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities.

Key Responsibilities:

  • Ensure all scheduled jobs are running as per defined timelines and resolve any job failures.

  • Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad.

  • Take ownership of L2 support issues and coordinate with relevant teams for resolution.

  • Actively participate in month-end close activities to ensure smooth operations.

  • Maintain effective communication with key end users and SMEs, especially during month-end critical dates.

  • In case of any issues during month-end, gather key impact details such as:

    • Materiality of the issue

    • Impacted accounts

    • Affected business processes

  • Provide timely updates and escalations as needed to ensure minimal business disruption.

  • Contribute to process improvements and documentation for recurring issues.

Requirements:

  • Experience in L2 production support or IT operations, preferably within a financial or ERP environment.

  • Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow.

  • Strong analytical and problem-solving skills.

  • Excellent verbal and written communication skills for effective coordination with business and technical teams.

  • Experience working in month-end close cycles or financial operations is a plus.

  • Ability to work under pressure and manage priorities during critical periods.

Experience LevelMid Level

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