Customer Support Executive
3 days ago
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Resolve customer complaints efficiently and escalate unresolved issues to the appropriate department.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Provide product or service information and assist customers in understanding features and benefits.
- Follow up on customer interactions to ensure complete issue resolution.
- Collaborate with internal teams (Sales, Technical Support, Operations, etc.) to enhance the customer experience.
- Identify recurring issues and suggest process improvements to reduce customer pain points.
- Meet performance metrics such as response time, resolution rate, and customer satisfaction scores (CSAT/NPS).
Required Skills & Qualifications:
12th and above can apply.
must have excellent communication in english.
- 03 years of experience in customer support or a related field
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
- Empathy, patience, and a positive attitude toward customers.
Preferred Qualifications:
- Experience in [specific industry – e.g., e-commerce, SaaS, telecom, banking, etc.].
- Familiarity with help desk software and ticketing systems.
- Ability to work in rotational shifts (if applicable).
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