Current jobs related to Consultant – Major Incident Manager - Bengaluru, Karnataka - Genpact

  • Major Incident Manager

    1 week ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service...

  • 15h Left Major Incident Manager

    3 weeks ago

    Bengaluru, Karnataka, India Mr. Cooper Full time

    At Mr Cooper Group You Make the Dream Possible Our purpose is simple Keeping the dream of homeownership alive As a Mr Cooper Group team member you play a big role in making that dream possible Around here we know our roles and work together volunteer to make a difference and challenge the status quo when needed Everything we do is in the care and...

  • IT Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeincident Full time

    Incident Response SpecialistWe are seeking an Incident Response Specialist to join our team. This individual will be responsible for monitoring and detecting major IT incidents and events, facilitating and driving recovery through the mobilization of key resources, and establishing and maintaining communication with critical stakeholders.This role requires a...

  • Incident Manager

    3 weeks ago

    Bengaluru, Karnataka, India State Street Full time

    Who we are looking for The Incident Manager role is part of the Major Incident Management function within Global Production Management Major Incident Management provides a follow the sun support model to manage co-ordinate and communicate major incidents As Major Incident Manager you will Coordinate the resolution of critical Major Incidents utilizing...

  • Technical Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeProfessional Full time

    Job Description:">We are seeking a skilled professional to manage and respond to major IT incidents and events.This includes coordinating with internal and external resources to facilitate recovery and establish effective communication channels with stakeholders.The ideal candidate will possess strong problem-solving skills, excellent time management...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India LeadSquared Full time

    The Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India LeadSquared Full time

    The Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts. We are seeking a Senior Incident Manager to lead critical incident response efforts...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India LeadSquared Full time

    The Role LeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...

  • Incident Manager

    1 week ago

    Bengaluru, Karnataka, India LeadSquared Full time

    The RoleLeadSquared platform and product suite is 100% on the cloud and currently all on AWS. The product suite comprises a large number of applications, services, and APIs built on various open-source and AWS native tech stacks and deployed across multiple AWS accounts.We are seeking a Senior Incident Manager to lead critical incident response efforts...

  • Incident Manager

    2 weeks ago

    Bengaluru, Karnataka, India Systal Technology Solutions Full time

    Incident ManagerCompetitive Salary and Benefits :Systal is an Information Technology services integrator. We help our customers maximise the value of technology by advising on IT strategy, deploying and integrating technologies, and manage elements of their infrastructure on their behalf. Our ability to provide these best-in-class solutions are due to our...

Consultant – Major Incident Manager

2 weeks ago

Bengaluru, Karnataka, India Genpact Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year
Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



Inviting applications for the role ofConsultant-Major Incident Manager



Responsibilities


  • Lead the resolution of major incidents to restore services as quickly as possible.


  • Act as the central point of contact for all major incidents, ensuring clear communication and coordination.


  • Assess impact and urgency to determine the appropriate level of response.


  • Work closely with technical teams, vendors, and stakeholders to troubleshoot and resolve issues.


  • Ensure workarounds or temporary fixes are in place if a permanent solution takes time.


  • Provide timely updates to senior management, business units, and affected teams during incidents


  • Communicate complex technical issues in a clear, concise, and non-technical manner.


  • Ensure transparency throughout the incident lifecycle and after resolution.


  • Develop and maintain incident reports, metrics, and dashboards to measure incident response effectiveness.


  • Responsible for delivering process trainings


  • Experience in acting as an SME in different IT projects


  • Experience in working with suppliers and partners in a common setting in a multicultural environment


  • Experience in managing/leading large conference calls/war rooms preferred


  • Proficient overall understanding of IT landscapes (Application Management/Hosting/Infrastructure/Collaboration tools)


  • Relevant IT industry knowledge and technical skills (database administration, internet protocol, application monitoring, SAP systems, networking, server)


  • Experience with customer management: customer interactions, addressing issues & presenting accordingly


  • Solid communication skills highly assertive

  • Analytical approach and can-do attitude


  • Good facilitation/conflict resolution skills


  • Ability to identify situations that require intervention and act accordingly


  • Problem Solving Approach - including logical, systems oriented mindset logical reasoning


  • Change Orientation - Ability to adapt to changes quickly and work independently


  • Individual Performer - Ability to organize & prioritize High levels of energy and motivation


  • Concise writing skills - Ability to capture complex situations in short, relevant statements


  • Organized personality with attention to details, able to work simultaneously on different projects


  • Good communication skills at all levels within Genpact, the customer organization and the customer&rsquos suppliers and partners


  • Training abilities - good interpersonal, facilitation and presentation skills


  • ITIL Foundation & ITIL Service Operation certification


  • Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution


  • Working Experience of ServiceNow (Ticketing tool)


  • Excellent English interpersonal skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.


  • Excellent knowledge, experience and excellence within the specific area of Incident and Problem Management



Qualifications we seek in you



Minimum qualifications / Skills



Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field



Preferred qualifications / Skills

  • Good hands-on experience in Major Incident Management.


  • Skills: Excellent communication, leadership, and problem-solving skills.


  • Knowledge: Strong understanding of IT service management processes, incident management, and root cause analysis.


  • Certifications: ITIL Foundation certification or equivalent.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube.



Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.