E-Commerce Manager
4 days ago
We are looking for an experienced and dynamic E-commerce Manager to lead and manage our online business operations. The ideal candidate will be responsible for driving online sales, optimizing the customer journey, and leading a team to ensure smooth day-to-day execution of e-commerce activities. This role requires a mix of analytical skills, business acumen, creativity, and strong leadership.
Key Responsibilities
- E-commerce Operations & Strategy
- Oversee end-to-end management of the company's e-commerce platform(s).
- Develop and execute strategies to drive sales growth, increase customer engagement, and improve overall profitability.
- Ensure smooth operations across order management, product listing, pricing, promotions, and fulfillment.
- Team Leadership
- Lead, guide, and motivate a team of e-commerce executives and support staff.
- Allocate tasks, set performance targets, and monitor individual and team productivity.
- Conduct training sessions to strengthen skills in e-commerce operations, customer handling, and digital tools.
- Foster a collaborative and results-driven team culture.
- Customer Experience & Growth
- Monitor site performance, usability, and overall customer experience.
- Collaborate with marketing teams on SEO, SEM, social media, and email campaigns to drive traffic and conversions.
- Leverage data analytics to track customer behavior, conversion funnels, and retention strategies.
- Vendor & Stakeholder Management
- Manage relationships with third-party marketplaces, logistics providers, and technology partners.
- Work cross-functionally with marketing, finance, and operations teams to align e-commerce initiatives with company objectives.
- Analytics & Reporting
- Monitor key KPIs such as sales performance, customer acquisition cost, average order value, and ROI.
- Prepare regular performance reports for senior management with insights and recommendations.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- E-Commerce: 2 years (Required)
Work Location: In person
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