Lead Scrum Master

Scrum Master is an integral part of a team focused on increasing efficiencies, decreasing turnaround times, process enhancements and enforcement, and process documentation. Scrum Master is responsible for facilitating cross-departmental workflow as it relates to new implementations, data management, custom integrations, and other incoming requests.

The successful candidate for this role will be able to display excellent verbal and written communications, proficient project management capabilities, and an aptitude for working with a team of experts to break down complicated technical objectives into simpler tasks

Job Description:

MUST have a proven background in Project Management work for enterprise wide projects

• Proven work history successfully delivering technology projects using Scrum, Kanban or Agile at scale.
• Practical application for how to evaluate new software features or issues
• 6+ years overall PM experience
• Strong client management skills; manage through challenging situations resulting in positive outcomes
• Ability to effectively and confidently interact with senior level resources both internally and with the client
• Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure.
• Effective communication skills; ability to simplify and structure concepts to streamline interactions and highlight key points
• Demonstrated critical thinking, problem solving, planning and organization skills
• Demonstrated decision-making ability and desire to lead
• Ability to articulate key concepts and issues in oral and written communication
• Strong analytical, organizational, and time management skills as well as an attention to detail
• Willingness to be available as project needs and timelines require
• High degree of personal integrity and accountability
• Ability to manage, delegate and use resources effectively
• Proven negotiation, conflict management and conflict resolution skills
• Deep knowledge of project management techniques and tools
• Skilled with Word, Excel, PowerPoint, Smartsheet, Atlassian and other project management tools
• Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams

Good to Have:

• Knowledge of Marketing Technology Systems (e.g. Analytics, Test & Learn, Data Management)
• Knowledge of and experience with Customer Data Platforms
• Experience in a hands-on development role involving any of the following: programming, database developer, logical modeler, DBA
• PMP Certification
• Data experience

Key Responsibilities:

Leads teams to successfully deliver on consumer experience, data management and engineering projects at scale

• Works with project team and other required stakeholders / resources to identify all project deliverables, associated tasks and level of effort required to complete those deliverables.
• Works closely with customers, team members, functional leads, business analysts, sales personnel etc. to help scope solution and to proactively resolve issues
• Owns project plan, estimates and project schedules
• Active Risk and Change Management: identify and document risks, degree of severity and path to mitigate. Ensures alignment to SOW objectives and client satisfaction.
• Manage the program/ project's vendor relationships, budget, timing, scope and deliverable
• Continuous improvement with respect to delivery. Includes facilitating retrospectives, curating internal knowledge base to represent findings and actions taken to improve
• Assist Client Lead on all technical aspects for the project, including but not limited to QBR, QPR, Change Management etc.
• Manage customer relationship and communication with all project team members and other participants to ensure conformance with the requirements of each project(s) and client user expectations.
• Provide regular status reporting, issues management and risk management for the project
• Leverages and contributes to standard implementation methodology
• Resource management - Resource Planning and Allocation

Education QulificationBachelor's degree

Certification If AnyValid Certified Scrum Master (CSM certification)

Shift timing6 p.m. to 3 a.m. IST (US EST shift i.e. India night shift)

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent