Opportunity with Korean Certified Professionals Customer Support Role

2 days ago

Bengaluru, Karnataka, India HCLTech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Opportunity with Korean Certified Professionals Customer Support Role (Bangalore, Whitefield)

We are hiring freshers and experienced candidates (up to 3 years) with Elementary Level Korean Certification for a Customer Support Role.

Location: Bangalore Whitefield

Shifts: 24/7 (rotational)

Joining: Immediate

Eligibility Criteria

  • Freshers 2023 or 2024 batch pass outs (except B.E & M.C.A)

  • Experienced candidates – up to 3 years

Job Title: Customer Service Representative

Key Responsibilities

Inbound Phone Handling:

  • Answer inbound customer calls and provide updates on SR/ASR/Incident progress.
  • Add comments in tickets for faster processing aligned with customer requests.
  • Guide customers on creating service requests, ASRs, and incidents appropriately.
  • Support customers with self-service enablement.
  • Validate and adjust ticket priorities based on business justification.
  • Provide support on lead time and stakeholder connections.
  • Guide customers on scheduling expert consultations.

First-Level Resolution & Dispatching:

  • Monitor inbound emails and manually create cases when automation fails.
  • Dispatch unassigned cases to regional CoEs and processors.
  • Support shift coordinators and global heads with operational tasks.
  • Resolve customer issues independently and proactively prevent SLA breaches.
  • Collaborate with leaders in documentation, reporting, and delivery.
  • Contribute to a culture of learning, innovation, and teamwork.

Required Skills

  • Elementary level Korean language certification.
  • Strong willingness to learn and adapt quickly.
  • Analytical ability to handle multiple systems of record.
  • Quick problem-solving and guided troubleshooting skills.
  • Strong coordination and stakeholder management abilities.

If you are Korean-certified (elementary level) and eager to start or grow your career in a global customer support environment, we'd love to hear from you

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