Opportunity with Korean Certified Professionals Customer Support Role
1 week ago
Opportunity with Korean Certified Professionals Customer Support Role (Bangalore, Whitefield)
We are hiring freshers and experienced candidates (up to 3 years) with Elementary Level Korean Certification for a Customer Support Role.
Location: Bangalore Whitefield
Shifts: 24/7 (rotational)
Joining: Immediate
Eligibility Criteria
Freshers 2023 or 2024 batch pass outs (except B.E & M.C.A)
Experienced candidates – up to 3 years
Job Title: Customer Service Representative
Key Responsibilities
Inbound Phone Handling:
- Answer inbound customer calls and provide updates on SR/ASR/Incident progress.
- Add comments in tickets for faster processing aligned with customer requests.
- Guide customers on creating service requests, ASRs, and incidents appropriately.
- Support customers with self-service enablement.
- Validate and adjust ticket priorities based on business justification.
- Provide support on lead time and stakeholder connections.
- Guide customers on scheduling expert consultations.
First-Level Resolution & Dispatching:
- Monitor inbound emails and manually create cases when automation fails.
- Dispatch unassigned cases to regional CoEs and processors.
- Support shift coordinators and global heads with operational tasks.
- Resolve customer issues independently and proactively prevent SLA breaches.
- Collaborate with leaders in documentation, reporting, and delivery.
- Contribute to a culture of learning, innovation, and teamwork.
Required Skills
- Elementary level Korean language certification.
- Strong willingness to learn and adapt quickly.
- Analytical ability to handle multiple systems of record.
- Quick problem-solving and guided troubleshooting skills.
- Strong coordination and stakeholder management abilities.
If you are Korean-certified (elementary level) and eager to start or grow your career in a global customer support environment, we'd love to hear from you
-
Korean Language Expert
5 days ago
Bengaluru, Karnataka, India Duru Cooperation Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Summary :The Korean Interpreter/Translator provides accurate translations and interpretations of Korean-language materials and conversations. This role involves translating documents and assisting in verbal communication between Korean-speaking and non-Korean-speaking individuals.Roles and Responsibilities :· Translate documents between Korean and...
-
Customer Support Professional
2 weeks ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionAl Fahad Enterprises is a diversified company engaged in multiple business ventures. Our offerings include Tours & Travels, Organic Products, and a variety of other services. We are dedicated to providing top-quality solutions that cater to our customers' diverse needs. Our commitment to excellence and customer satisfaction is central to...
-
Client Services Associate
1 week ago
Bengaluru, Karnataka, India dnata Travel Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearInternational Voice Process – Korean Language SupportWe are hiringnative or fluent Korean speakersto assist Korean customers with flight bookings and related queries in an international voice process.About dnataGlobal provider of ground handling, cargo, inflight catering, retail, and travel servicesCommitted to excellence, efficiency, speed, reliability,...
-
Senior Customer Support Professional
1 week ago
Bengaluru, Karnataka, India Adeptuz Management Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob Role:We are seeking skilled Senior Customer Support professional who can manage both inbound and outbound customer interactions, providing exceptional service, resolving queries, upsell services and ensuring customer satisfaction. 01) Interact with customers on telephone either for inbound or outbound process.02) Provide accurate information and resolve...
-
Customer Support
2 weeks ago
Bengaluru, Karnataka, India illumine Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Role:Customer Success SpecialistIllumine - Powered by PurposeIllumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine...
-
Workday Certified Consultant
2 weeks ago
Bengaluru, Karnataka, India Alpha Net Consulting LLC Full time ₹ 12,80,000 - ₹ 1,86,29,180 per yearRole: Workday Certified ConsultantLocation: BengaluruLong termSummary:We are looking for a Workday Certified Professional (Functional / Technical / Techno-Functional) to support the implementation, configuration, and maintenance of Workday solutions. The role involves designing and optimizing business processes, developing integrations, and providing system...
-
Bengaluru, Karnataka, India Firstsource Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesRespond to customer inquiries via phone, chat, and email in a timely and professional manner.Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.Should be flexible working in rotational night shifts.Preferred candidate profileExcellent communication skills, both verbal and written.Proven experience in...
-
Customer Care Professional
4 days ago
Bengaluru, Karnataka, India 1path2peace Full time ₹ 1,92,000 - ₹ 2,40,000 per yearSalary - 32kExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Care Professional based in Bengaluru. The role entails providing exceptional customer service to insurance clients, managing inquiries, resolving issues, and ensuring a positive customer experience. Additional responsibilities include addressing customer concerns,...
-
Certifier II
16 hours ago
Bengaluru, Karnataka, India b2ab4e9c-bf8f-4bfa-8066-a28041fd8179 Full time ₹ 1,04,000 - ₹ 1,30,878 per yearEmployment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...
-
Certifier II
12 hours ago
Bengaluru, Karnataka, India CSA Group Full time ₹ 5,00,000 - ₹ 15,00,000 per yearEmployment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...