Opportunity with Korean Certified Professionals Customer Support Role
4 days ago
Opportunity with Korean Certified Professionals Customer Support Role (Bangalore, Whitefield)
We are hiring freshers and experienced candidates (up to 3 years) with Elementary Level Korean Certification for a Customer Support Role.
Location: Bangalore Whitefield
Shifts: 24/7 (rotational)
Joining: Immediate
Eligibility Criteria
Freshers 2023 or 2024 batch pass outs (except B.E & M.C.A)
Experienced candidates – up to 3 years
Job Title: Customer Service Representative
Key Responsibilities
Inbound Phone Handling:
- Answer inbound customer calls and provide updates on SR/ASR/Incident progress.
 - Add comments in tickets for faster processing aligned with customer requests.
 - Guide customers on creating service requests, ASRs, and incidents appropriately.
 - Support customers with self-service enablement.
 - Validate and adjust ticket priorities based on business justification.
 - Provide support on lead time and stakeholder connections.
 - Guide customers on scheduling expert consultations.
 
First-Level Resolution & Dispatching:
- Monitor inbound emails and manually create cases when automation fails.
 - Dispatch unassigned cases to regional CoEs and processors.
 - Support shift coordinators and global heads with operational tasks.
 - Resolve customer issues independently and proactively prevent SLA breaches.
 - Collaborate with leaders in documentation, reporting, and delivery.
 - Contribute to a culture of learning, innovation, and teamwork.
 
Required Skills
- Elementary level Korean language certification.
 - Strong willingness to learn and adapt quickly.
 - Analytical ability to handle multiple systems of record.
 - Quick problem-solving and guided troubleshooting skills.
 - Strong coordination and stakeholder management abilities.
 
If you are Korean-certified (elementary level) and eager to start or grow your career in a global customer support environment, we'd love to hear from you
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