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Support Associate

2 weeks ago

Bengaluru, Karnataka, India vueverse. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities:

  • Handle inbound and outbound customer calls in Korean, ensuring high-quality service.

  • Assist customers with inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.

  • Provide accurate and timely resolutions to customer issues while maintaining professionalism.

  • Process customer transactions, orders, and requests efficiently.

  • Maintain detailed records of customer interactions and transactions.

  • Follow company policies and procedures to ensure compliance and customer satisfaction.

  • Collaborate with internal teams to escalate and resolve complex issues.

  • Stay updated on product/service knowledge to provide accurate information to customers.

Required Skills & Qualifications:

- Fluent in Korean (spoken & written)
– Must be able to communicate clearly and professionally with customers.

  • Prior experience in customer service, call center, or BPO is preferred.

  • Strong problem-solving skills and ability to handle customer complaints effectively.

  • Good typing speed and proficiency in handling email, chat, and CRM tools.

  • Ability to multitask and work in a fast-paced environment.

  • Willingness to work in rotational shifts (if applicable).

  • Basic computer knowledge and familiarity with customer support software.

Preferred Qualifications:

  • Experience in e-commerce, banking, or technical support is a plus.

  • Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.

Job Location:

-Pune and Bengaluru.