Customer Champion

2 weeks ago

Goldwins Coimbatore Tamil Nadu, India Wheelson Technologies Full time ₹ 1,00,000 - ₹ 2,50,000 per year

About the Role

We are looking for a dynamic and customer-oriented Customer Champion to manage and support our clients' logistics needs. This role involves day-to-day coordination with customers, transport agencies, vendors, and internal teams to ensure smooth operations, timely deliveries, and excellent customer satisfaction.

Roles & Responsibilities

  • Act as the primary point of contact for assigned customers, understanding their requirements and ensuring timely service delivery.
  • Coordinate with transport agencies to arrange trucks, negotiate competitive rates, and finalize mutually agreed costs.
  • Provide excellent customer support by addressing queries, resolving issues promptly, and maintaining strong relationships.
  • Drive customer satisfaction and retention by delivering high-quality services and generating referrals from existing clients.
  • Monitor and follow up on customer payments, addressing concerns and ensuring timely collections.
  • Collaborate with vendors to validate TDS (Tax Deducted at Source) deductions and ensure compliance with financial policies.
  • Work closely with internal teams, including sales and finance, to align operations and deliver seamless logistics solutions.

Skills & Qualifications

  • Any degree
  • 1–3 years of experience in logistics, transportation, or customer coordination.
  • Strong communication, negotiation, and interpersonal skills.
  • Ability to multitask and handle multiple clients in a fast-paced environment.
  • Knowledge of logistics operations & customer support
  • Female Candidates Preferred

What We Offer

  • Opportunity to grow in a fast-scaling logistics firm.
  • Hands-on exposure to end-to-end logistics and customer management.
  • A collaborative, supportive, and growth-driven workplace
  • Self-motivated with a problem-solving mindset.

Interested Candidates can submit their profile to

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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