Sales and Support Manager

1 week ago

Jaipur, Rajasthan, India Karban Environtech Full time ₹ 88,800 - ₹ 60,00,000 per year

Job Overview:

We are seeking a dynamic and results driven Sales and Customer Support Manager to lead our sales initiatives and ensure exceptional customer service. This role requires a strategic thinker with strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Sales Management:

  • Develop and implement effective sales strategies to achieve revenue targets.
  • Lead and motivate the sales team to meet and exceed performance goals.
  • Analyze market trends and competitor activities to identify new business opportunities.
  • Prepare sales forecasts and reports for senior management.
  • Build and maintain strong relationships with key clients and partners.

Customer Support Management:

  • Oversee the customer support team to ensure timely and effective resolution of customer inquiries and complaints.
  • Implement customer service policies and procedures to enhance customer satisfaction.
  • Monitor support metrics (e.g., response time, resolution rate) and drive continuous improvement.
  • Handle escalated customer issues and ensure prompt resolution.
  • Collaborate with other departments to improve the overall customer experience.

Requirements:

  • Bachelor's degree in business administration, Marketing, or a related field.
  • Proven experience (4+ years) in sales and customer support management.
  • Strong leadership and team management skills.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in CRM software and customer support tools.
  • Ability to work under pressure and manage multiple priorities.

Working Conditions:

Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.

What we offer:

  • Competitive salary & benefits.
  • Professional growth opportunities.
  • Inclusive & collaborative culture.
  • Sick, casual and privilege leaves.

Job Type: Full-time

Pay: ₹500, ₹700,000.00 per year

Work Location: In person

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