client service and operations
4 days ago
Experience Requirements
Minimum: 1 – 3 years
Industry Preference: Open (experience in client servicing, administrative support, or
back-office preferred)
Language Proficiency: English (fluency in verbal and written communication)
Job Summary
We are seeking a proactive Client Service and Operations Executive to join our team. This
role involves ensuring client satisfaction through excellent service, managing membership
renewals, handling retention activities, conducting weekly webinars, supporting research and
database management, and performing essential back-office operations. The ideal candidate
should be organized, strong in communication, and capable of multitasking in a fast-paced
environment.
Key Responsibilities
Manage membership renewals with timely follow-ups and communication.
Maintain strong relationships to ensure high client retention.
Conduct weekly webinars for members, partners, and stakeholders.
Perform research to support client servicing and program development.
Oversee back-office operations, including documentation and internal coordination.
Work with databases, update records, and ensure accuracy.
Collaborate with internal teams for seamless operational support.
Required Skills & Competencies
Strong English communication skills (verbal and written).
Excellent organizational and follow-up abilities.
Client servicing and relationship management experience.
Proficiency in MS Office tools (Excel, Word, PowerPoint).
Ability to conduct webinars or virtual meetings.
Strong research and data-handling skills.
Self-motivated, detail-oriented, and efficient in multitasking.
Educational Qualification
Minimum: Bachelor's Degree in any stream.
Preferred: Background in Business Administration, Communications, or Operations.
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