Chatbot Developer

P1

C3

TSTS

The Application Infrastructure team is seeking a motivated Chatbot Conversational Al Engineer to join the Chatbot team. A successful candidate will participate in all aspects of software development, working directly with chatbot experts, other developers and engineers within the team, and our internal clients who wish to adopt chatbot solutions, as part of technology service delivery.

The candidate will have a very strong technical foundation, a strategic mindset, great communication skills and the ability to collaborate well with others in a truly global team.

Act as a subject matter expert on the chatbot platform

Developintegrations in Python and Groovy that enable virtual agents to interoperate with various systems

Participate in every phase of the Software Development Lifecycle

Create Generative Artificial Intelligence solutions and drive their adoption

Understand, refine, and translate customer requirements into working software

Create and enhance various utilities that support the chatbot platform

Lead design and code reviews

Work closely with a global team of engineers, SREs, and conversational Al experts

Identify automation opportunities and lead the way in addressing them

Train and refine intent detection models

Continually improve production virtual agents

Measure, demonstrate, and articulate the value of Artificial Intelligence solutions and automation

Support POCs and product demonstrations

Primary Skills

Strong knowledge of software design and best practices

Deep experience with Python coding and development

Experience with JavaScript and Node js and other software development frameworks and libraries

Experience building Al applications, preferably Generative Al and LLM based apps

Experience with Agentic Al frameworks

Familiarity with CCD practices and experience with GitHub and Jenkins

Excellent written and verbal communication skills

Deep experience with Agile development practices such as Scrum

Strong background in Linux

Solid understanding of LP and Artificial Intelligence Machine Learning concepts

You might also have

Experience designing, creating, and interfacing with Virtual Agents using Amelia, Kore Microsoft Copilot Studio or similar platform

Experience in development, management, and deployment of Kubernetes workloads, preferably on OpenShift.

Understanding of Auth 2.0 protocol for secure authorization

Sourcing and labeling training data for ML models

Understanding of SRE techniques

Understanding of Model Ops ML Ops LLM Ops

Solid understanding of NLP and Al Machine Learning concepts

7 Experience with cloud platforms such as AWS and Azure

Enterprise Technology & Services ETS delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the

ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet internet in integrated configurations that boost the personal productivity of our employees. Application and end user services are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter,

network, compute, cloud, storage, and database services.

Within ETS, the Chatbot Team in Application Infrastructure provides a scalable Natural Language Understanding platform for designing and building virtual agent solutions that can be adapted to a variety of technology services.

Python

Javascript, NodeJS

Gen AI, LLM

Agentic AI frameworks

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.