Key Account Manager

Performance Bonus: Up to 10% of the base salary can be added as a performance bonus.

Experience required: 3-6 years of experience

Location: Bangalore

About AbleCredit:

AbleCredit is a GenAI Workflow Factory for BFSI Enterprises. Our Vision is to deploy AI reliably, and safely to solve some of the greatest problems of humanity.

Position Overview:

The Key Account Manager will be responsible for nurturing and expanding relationships with our strategic clients. The role demands a balance of consultative selling, account growth, and solution-oriented engagement — ensuring customer success, retention, and revenue expansion.

You will act as the single point of contact for key NBFCs, Banks, and Fintech partners, driving adoption of the platform, ensuring smooth delivery, and identifying new opportunities for collaboration.

Key Responsibilities:

Key ResponsibilitiesAccount Ownership & Relationship Management

1. Build and maintain strong, long-term relationships with CXO-level stakeholders and decision-makers.
2. Understand each client's business objectives, workflows, and product usage patterns to propose relevant solutions.
3. Act as the voice of the customer internally, ensuring their needs are represented in product and delivery decisions.

Account Growth & Retention

1. Identify opportunities for upselling and cross-selling additional modules or services.
2. Develop account plans with clear revenue, adoption, and engagement targets.
3. Drive renewals, ensuring high NPS and customer satisfaction scores.

Execution & Coordination

1. Collaborate with internal teams — product, operations, credit, and data — to ensure timely delivery and seamless client onboarding.
2. Track project implementation milestones, identify risks, and ensure SLAs are met.
3. Maintain a strong understanding of product capabilities and industry use-cases to guide client discussions.

Data-Driven Insights

1. Monitor usage analytics, client feedback, and performance metrics to generate insights for optimization.
2. Prepare regular account reviews and performance reports for both internal and client stakeholders.

Strategic Engagement

1. Represent the company in client meetings, review forums, and industry events.
2. Build thought leadership by sharing product updates, success stories, and innovation ideas with clients.

Qualifications:

1. MBA/ Bachelor's degree
2. 2-3 years of experience in customer success, retention management, or a similar customer-facing role
3. Excellent communication, presentation, and interpersonal skills.
4. Analytical mindset with the ability to interpret data and translate insights into action.
5. Proven ability to manage multiple accounts and prioritise tasks effectively.

Salary:
7-15 LPA

Skills and Competencies:

1. Customer-Centric Approach: Deep commitment to understanding and meeting customer needs.
2. Problem-Solving Skills: Ability to address challenges proactively and find effective solutions.
3. Adaptability: Comfortable working in a fast-paced, dynamic environment.
4. Team Collaboration: Strong ability to work cross-functionally with various departments.
5. Organizational Skills: Exceptional attention to detail and time management capabilities.

What Success Looks Like

1. High customer retention and satisfaction
2. Consistent revenue growth through upsells / renewals.
3. Smooth coordination between client and internal teams.
4. Clients view you as a
   trusted advisor
   , not just an account manager.

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