Network Engineer L1
2 weeks ago
Role & responsibilities
- Monitoring PAN India network devices including Switches, Routers, Firewalls, servers through systems and monitor software.
- Log the tickets on the helpdesk tool on behalf of Client making Change/service requests.
- Document all communication with customers/Onsite/ISP team in email via outlook.
- Notify/Discuss with SM/L2 Engineer on tickets that require assistance.
- Providing 24*7 support with the network monitoring tool for incidents and activity.
- Logging tickets with the ISP and MPLS for any link down and follow up for RCA/RFO.
- Follow up with the Onsite team for open incident tickets to closer within the SLA.
- Monitor email 24*7 and respond to the client/Onsite and other teams.
Competencies Required
- Understanding of network.
- Ability to work effectively in a team environment and collaborate with others.
- High attention to detail and accuracy in monitoring and reporting.
- The ability to provide initial support to end-users and effectively gather information about their problems.
Preferred candidate profile
- Graduation with 2-3 Years relevant experience
- Knowledge of Routing protocol i.e., OSPF, EIGRP, RIP, BGP
- Knowledge of Wi-Fi and VPN
- CCNA level knowledge (if certified, will be advantage)
- Proficient understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, LAN, WAN, Wi-Fi)
- Well-versed of standard Monitoring tool / Ticketing tool & Outlook
Job Location : Mumbai
(Near :: Lower Parel - Western Line | Curry Road - Central Line)
Work From Office
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