Bill to Cash Operations Associate

Bill to Cash Operations Associate

We've always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

The Service Delivery Advisor 2 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with some supervision.

• French Communication required (oral & written) skills.

• BAU core Billing, day-to-day operations

• Support the delivery of effective processes and lead on improvements

• Executes daily, weekly, monthly tasks to ensure operational delivery.

• To monitor and deliver against key metrics and KPI's

• Plays a key role in regular coaching and training.

• Help to support the implementation of any changes within the team

• Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions

• Support the operational team with customer engagement initiatives or escalations.

• Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.

• Apply oneself into the unique environment in which our business operates to advice, guidance and decision making

• Keep your knowledge up to date of internal and external regulatory standards, audit, and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.

• Comply with BT security policy, standards, baseline, and procedures

• Complete all mandatory security trainings timely and successfully

• French Communication required (oral & written) skills.

• Good acumen to understand the fundamentals of billing along with a broad understanding of the entire Lead-to-Cash journey

• To act as a role model for the operational team in respect of daily duties.

• Be able to manage and help resolve complex issues or other business impacting hurdles

• Be able to work in a diverse environment

• Financial & commercial awareness

• Pro-active approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines

• To be flexible in undertaking usual and ad-hoc tasks and time management.

• Awareness and understanding of local or any relevant considerations (e.g., Legal, compliance, technical, cultural)

• Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available.

• French Communication required (oral & written) skills.

• Experience in billing/collections/finance in a large operational environment

• Experience working as part of a focused and professional team.

• Be able to demonstrate a customer focused approach and delivery of excellent customer service

• A record of accomplishment in delivering change and driving improvements across teams