Customer Enablement Manager

Job Description: Customer Enablement manager (CEM)-Graduate Program

Location:
Bangalore (Office-first)

Experience:
0–1 year (Internship + full-time conversion track)

Type:
Internship (2–3 months) → Full-time based on performance

Reports to:
Customer Enablement Lead (Akshata)

(Founder-led program with direct exposure to CEO.)

Works with:
Product, Sales, Engineering, and Customers directly

About edumerge

edumerge is building the
digital operating backbone for schools and colleges
— ERP + automation + parent communication + AI-first productivity in one unified platform.

We're profitable, growing 60% YoY, and on a mission to hit
₹100 Cr ARR by Dec 2028
and
IPO by 2030
.

We work with 200+ institutions across India and the Middle East.

The
Customer Enablement team
ensures that every institution not only implements edumerge successfully but also experiences tangible outcomes — faster operations, higher adoption, and better parent engagement.

Role Summary

This is a
launchpad program for engineering graduates
who want to build careers at the intersection of
technology, business, and customer success
.

As a
Customer Enablement Manager
, you'll bridge our product and customers — ensuring smooth onboarding, adoption, and measurable ROI for every institution you handle.

You'll start as an
Intern (2–3 months)
, working closely with the Enablement team to learn the product, systems, and customer workflows.

Based on milestones and performance, you'll transition into a
full-time CEM role
with direct ownership of 40–50 institutions.

This is a hands-on, high-ownership role — ideal for engineers who want to work directly with customers, solve real problems, and see their impact live in the field.

What You'll Learn & Own Implementation & Onboarding

• Assist in planning and executing customer onboarding and go-lives.
• Configure modules (Admissions, Fees, HRMS, etc.) based on institutional needs.
• Coordinate with Product and Engineering to resolve implementation challenges fast.

Customer Communication

• Conduct training sessions for administrators, teachers, and staff.
• Document FAQs, learnings, and enablement material for reuse.
• Build trust with EBs and Principals through proactive and clear communication.

Data & ROI

• Track adoption metrics (usage, engagement, and key outcomes).
• Present early success metrics and ROI stories to customers.
• Surface feature feedback and improvement opportunities to Product.

Post-Conversion (Full-time)

• Own 40–50 institutions end-to-end.
• Conduct QBRs/EBRs and lead renewals, referrals, and upsell opportunities.
• Represent the
  voice of the customer
  within edumerge.

Ideal Candidate Profile

• Education:
  B.E/B.Tech (Computer Science, IT, or related fields preferred).
• Experience:
  Fresh graduate or up to 1 year of experience/internship in SaaS, EdTech, or tech consulting.
• Skills:
• Strong communication and analytical ability.
• Systems-thinking mindset and curiosity to learn SaaS workflows.
• Empathy to understand school operations and teacher challenges.
• Confidence in leading training sessions and discussions.
• Bias for action, ownership, and adaptability.

Bonus if You Have

• Prior internship in SaaS / ERP / EdTech implementation.
• Hands-on with Excel, CRM, or ticketing tools.
• Exposure to AI tools, process automation, or dashboards

What You'll Get

• Direct mentorship from
  CEO (Rajat)
  and
  CEM Lead (Akshata)
  .
• Opportunity to grow into
  Customer Success, Product, or Account Management
  roles.
• Early ownership of institutional accounts post-conversion.
• Competitive stipend during internship + full-time package with performance bonuses.

How to Apply

Send your resume to

with:

• A short note on why you want to work with schools/colleges.
• Any project, internship, or experience showing your problem-solving ability.