Specialist - Insurance Operations

IJP - Specialist - Insurance Operations

We are seeking a talented individual to join our operations team (MMA) at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist – Insurance Operations (Grade C1)

No. of Role – 1

Last Date to Apply: 11th Nov'25

We are seeking a detail-oriented and proactive colleague to support the development and testing of our website. This role is critical in ensuring the quality, functionality, and accessibility of our web presence through rigorous User Acceptance Testing (UAT), effective communication, and collaboration with development teams. The ideal candidate will be involved in regression testing, bug reporting, backlog maintenance, and will play a key role in future accessibility initiatives.

We will count on you to:

• Author and publish blogs, news articles, and event content in Adobe Experience Manager (AEM).
• Create and maintain location pages to support regional content needs.
• Audit and maintain the website sitemap to ensure accurate navigation.
• Support acquisition web onboarding by auditing sites for compliance with company standards and policies.
• Perform mass web updates, such as implementing accessibility changes across multiple pages.
• Author and update landing pages based on initial content strategy and documentation.
• Generate and manage QR codes using for marketing and tracking purposes

What you need to have:

• 3 - 5 years of prior work experience
• Attention to Detail: Meticulous approach to content accuracy, formatting, and consistency.
• Communication & Collaboration: Ability to work with content strategists, developers, and other stakeholders to implement updates.
• Adaptability & Learning: Willingness to learn new tools and processes as web technologies evolve.
• Mass Update Execution: Capability to perform bulk updates efficiently, especially for accessibility and compliance changes.
• Backlog Management: Ability to support backlog grooming and ticket preparation, ensuring clarity and prioritization of tasks.
• Research Skills: Ability to conduct competitor analysis and technical research to support continuous improvement
• Should be comfortable with 6.30am – 3.30pm, 2.30pm – 11.30pm and 6.30pm – 3.30am (Should be flexible as per business requirement)

Eligibility:

• Minimum 12 months experience in current role as Senior Analyst/Specialist
• Should have at least "On Track" or equivalent rating in last appraisal.
• Should not be under any Performance Continuity Plan or had any official Disciplinary action within the last 3 months.
• Should not have applied for any other IJP within MCIPL in the last 3 months

What makes you stand out:

• Experience in using or similar tools for QR code creation and management. Proficiency with Adobe Experience Manager (AEM) is a plus.
• Understanding of web compliance standards and experience auditing websites for adherence.
• Understanding of web accessibility standards (WCAG) and willingness to engage in accessibility initiatives.
• Understanding of search engine optimization and best practices for both on and off page SEO

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer:

• Please note that relocation assistance will not be provided for this position.
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.
• Mention your employee ID and official email address in the resume

Marsh McLennan Agency, a business of Marsh, is a leading provider of business insurance, employee health & benefits, retirement & wealth, and private client insurance solutions across North America. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person