Senior Specialist

IJP - Senior Specialist - Insurance Operations

We are seeking a talented individual to join our operations team (MMA) at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist – Insurance Operations (Grade C2)

No. of Role – 1

Last Date to Apply: 11th Nov'25

We are seeking a detail-oriented and proactive colleague to support the development and testing of our website. This role is critical in ensuring the quality, functionality, and accessibility of our web presence through rigorous User Acceptance Testing (UAT), effective communication, and collaboration with development teams. The ideal candidate will be involved in regression testing, bug reporting, backlog maintenance, and will play a key role in future accessibility initiatives.

We will count on you to:

• Perform testing and report bugs across different environments including STG UAT and PROD UAT.
• Attend daily scrum calls to support each sprint and stay aligned with project progress. (Sprint Pre-scoping, Planning, UAT Hand Off, Review, Retrospective)
• Compile detailed notes and track follow-ups to ensure issues are resolved efficiently.
• Conduct thorough regression testing to ensure website stability after updates and changes.
• Assist in writing and managing ServiceNow (SNow) tickets for bugs identified on the website.
• Support backlog grooming activities to prioritize and clarify development tasks.
• Draft User Stories to define project requirements.
• Conduct competitor research to identify market trends and opportunities for enhancing the website's features and user experience.
• Contribute to future technical accessibility efforts to enhance website usability for all users
• .

What you need to have:

• 3-5 years of prior work experience
• Diligent and precise in testing, documentation, and following established processes.
• Strong note-taking, follow-up tracking, and communication skills to coordinate effectively with UX, developers, and product managers.
• Eagerness to learn new tools, technologies, and processes.
• Ability to support backlog grooming and ticket preparation, ensuring clarity and prioritization of tasks.
• Comfortable attending and contributing to development calls and team meetings.
• Ability to conduct competitor analysis and technical research to support continuous improvement.
• Willingness to learn and adapt to changes
• Should be comfortable with 6.30am – 3.30pm, 2.30pm – 11.30pm and 6.30pm – 3.30am (Should be flexible as per business requirement)

Eligibility:

• Minimum 12 months experience in current role as Specialist/Senior Specialist
• Should have at least "On Track" or equivalent rating in last appraisal.
• Should not be under any Performance Continuity Plan or had any official Disciplinary action within the last 3 months.
• Should not have applied for any other IJP within MCIPL in the last 3 months

What makes you stand out:

• Experience with regression testing, user acceptance testing (UAT), and bug reporting. Experience with Adobe Experience Manager (AEM) is a plus.
• Proficient in writing clear, concise tickets and managing bug tracking.
• Understanding of web accessibility standards (WCAG) and willingness to engage in accessibility initiatives.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Disclaimer:

• Please note that relocation assistance will not be provided for this position.
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone.
• Mention your employee ID and official email address in the resume

Marsh McLennan Agency, a business of Marsh, is a leading provider of business insurance, employee health & benefits, retirement & wealth, and private client insurance solutions across North America. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person