Customer Relationship Manager

1 week ago

Vile Parle, Maharashtra, India Hirji Logipack Pvt Ltd Full time ₹ 3,50,000 - ₹ 5,00,000 per year

Hirji Logipack Pvt. Ltd. is a leading industrial cargo packing company serving various multinational clients in the manufacturing sector. We are a dynamic, rapidly growing company with manufacturing facility located in Baroda, Gujarat.

Website:

Require an experienced FEMALE candidate for the following post:

Designation: Customer Relationship Manager

Job Location: Hirji Logipack Pvt. Ltd., Vile Parle (East), Mumbai

Job Responsibilities:

  1. Building and maintaining strong, positive relationships with clients.

  2. Serve as the primary point of contact for existing client's enquiries, quotations, order updates and payment

  3. Understand client requirements and coordinate with internal teams (production, accounts, dispatch) to meet their expectations.

  4. Undertake product costing and bill of material (BOM) to prepare quotations and facilitate negotiations

  5. Addressing client concerns and complaints promptly and effectively; share with relevant teams to improve services

  6. Take updates from field sales persons

  7. Proactively get leads and enquiries for upselling or cross-selling products/services to existing as well as new potential customers.

  8. Create and maintain report on clients orders and leads/enquiries for new business

  9. Engage on social media with regular LinkedIn posts and other activities

  10. Any other support activity as required

Skills Required:

  • Diploma or Bachelor's Degree

  • Excellent communication, negotiation, and interpersonal skills.

  • 4 to 5 years of experience in client servicing, sales coordination, or customer relationship management in an industrial or B2B setting

  • Willingness to multitask

  • Strong quantitative skills

  • Self driven and motivated attitude to support existing work and also contribute new ideas for

improvement

  • Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word)

Eligible candidates please send resume to:

Job Types: Full-time, Permanent

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • How many years of experience do you have as a Customer Relationship Manager in Manufacturing & Production or in B2B Sector?

Work Location: In person

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