Strategic Account Director

Job Description

Summary

Thailand is a key country market in the ASEAN region business. Growth in Thailand is critical for the success of the overall ASEAN GEHC business. This position holder will be responsible for growing GEHCs share of wallet in assigned Strategic Accounts located in Bangkok.

The position holder is responsible for long-term success of GEHCs relationship with the set of strategic accounts by enabling achievement of goals mutually identified by customer and GEHC.

The position holder will build strong relationships with stakeholders from the assigned accounts, will understand needs and outcomes expected by GEHCs strategic customers and position GEHCs innovative customized solutions portfolio to enable customer success. The position holder will devise account strategies and execution of the strategies to drive orders/sales growth by securing large, strategic, cross-P&L customer purchases.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Key Responsibilities/essential functions include (but are not limited to):

• Establishes productive, professional relationships with key personnel in assigned customer accounts and develops into trusted advisor and customer advocate for key account stakeholders/executive sponsors.
• Develops and maintains customer mapping, includes next generation leadership, internal relationship dynamics and the customers competitive landscape.
• Proactively assesses, clarifies, and validates customer needs and understands drivers of the customer need including vision/mission/financial objectives on an ongoing basis.
• Drives a joint company - strategic account customer planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period that truly addresses needs of the accounts vision/mission and creates new business opportunities for GEHC.
• Collaborates with internal GEHC stakeholders including strategic accounts solutions architect, ASEAN Strategic Accounts Director and region/global product, service, and digital teams to address customer needs.
• Acts as a primary customer point of contact, represents One GE Healthcare across multimodality projects, cross-P&L business events, and has accountability for issue resolution in selected strategic accounts.
• Maintains high customer satisfaction ratings that meet company standards.
• Manages multiple projects and effectively communicates progress updates to GE and customer leadership on a monthly/quarterly basis.
• Provides ongoing feedback to management, product, services, and marketing teams.
• Creates business plans that have both short and long-term phases and truly represent addressing the needs of the account's vision/mission.
• Analyzes accounts to develop a business plan and strategy that creates new business opportunities for all GE Healthcare products & services.

Required Qualifications:

• Min a Bachelor's Degree with 10 years' experience in Business Management or Sales/Marketing OR equivalent years of experience in progressive leadership.
• Fluent in English communication.
• Demonstrated business management and resource allocation skills including business plan development.
• Experience structuring and closing large and complex strategic deals and experience in handling C-suite customers.
• Strong coordination, commercial, influencing, and advanced negotiation skills.
• Strong business acumen; financial and organizational skills.
• High level presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.
• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization. Act as an inspirational leader with optimism, highly approachable and humble.
• Ability to operate effectively in a multi-tasking, dynamic environment while maintaining a forward-thinking and customer-first attitude.

Desired Qualifications:

• In-depth knowledge of the healthcare market, key players and customers in Indonesia.
• Knowledge of healthcare disease solutions and the products and services offered.
• Knowledge of hospital management will be a plus.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Locations

Bangkok, Thailand, 10400

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