Retail Store Manager
2 weeks ago
Position: Store Manager
Location: Bangalore/ Khammanahalli
Reporting To: Founder
Role Overview
The Store Manager will be responsible for the overall operations, sales performance, and customer experience of the store. This role requires a leader who can manage daily store activities, drive revenue growth, ensure operational excellence, and build a motivated team aligned with the brand's values.
Key Responsibilities
1. Sales & Business Performance
- Achieve sales targets, KPIs, and profitability goals.
- Analyze sales reports and identify opportunities to maximize revenue.
- Develop and implement local store marketing & promotional activities.
2. Customer Experience
- Ensure excellent customer service standards are maintained at all times.
- Handle escalations and resolve customer queries effectively.
- Build strong relationships with repeat and loyal customers.
3. Store Operations
- Oversee day-to-day store operations including opening, closing, and security.
- Manage stock levels, replenishments, and coordinate with warehouse/suppliers.
- Ensure proper visual merchandising and adherence to brand guidelines.
- Maintain hygiene, safety, and compliance standards within the store.
4. Team Leadership & Training
- Recruit, train, and supervise store staff.
- Assign targets, monitor performance, and conduct regular reviews.
- Motivate the team to deliver high productivity and great customer experience.
- Foster a positive, disciplined, and team-oriented culture.
5. Reporting & Administration
- Prepare daily/weekly/monthly sales and performance reports.
- Manage store budgets, expenses, and cash flow.
- Ensure compliance with company policies and processes.
Key Skills & Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Customer-centric approach with problem-solving abilities.
- Knowledge of retail operations, inventory management, and merchandising.
- Ability to analyze sales data and make strategic decisions.
- Proficiency in MS Office / POS systems.
Qualifications & Experience
- Graduate (Preferred: Degree/Diploma in Retail Management, Business, or related field).
- 4–8 years of retail experience .
- Experience in apparel / fashion / lifestyle retail is highly desirable.
What We Offer
- Competitive salary with incentives based on performance.
- Opportunity to grow with a fast-scaling brand.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Work Location: In person
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