Engagement Manager, Airline

ICF is looking for Engagement Managers to join our fast growing Airlines & MRO team. In this role you will have the opportunity to act as the day-to-day project manager on some of our most challenging yet rewarding projects as we help our Airline & MRO clients identify and deliver complex operational improvement strategies. These projects are global in nature and can cover a wide range of topics related to an airline or MRO's strategic direction, operational performance, digital modernisation & transformation.

As part of this role, you will be expected to:

• Handle day-to-day communication with clients, with this role expected to be primarily on-site;
• Actively manage the client relationship, together with other senior leaders;
• Guide and develop junior staff, ensuring they are provided with clear timelines, instructions and support as required;
• Manage large scale projects by identifying and delivering solutions to problems using a variety of analytical techniques;
• Manage the development of reports and presentations to synthesize and explain analyses;
• Handle administrative responsibilities such as developing budgets and scopes of work, project tracking, and liaising with ICF's Contracts and Finance teams;
• Contribute to business development efforts by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF's thought leadership;
• Travel extensively, reflecting our international client base.

The role is cross-functional with an emphasis on supporting clients across the Airlines and MRO team. Clients include OEMs, Airlines, MROs as well as lessors and investors. While it is not expected that you have experience working with each of these clients, familiarity with the types of analysis and support required by some of these markets require is expected.

Basic Qualifications:

• Degree educated from a reputable institution.
• 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO. The role is tailored for someone with an aviation consulting background.
• Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
• Ability and willingness for extensive international travel.

Professional Skills:

• Demonstratable experience managing projects or initiatives, creating structured workflows;
• Takes direction from senior leadership and then implements independently;
• Organises written work in a manner that is clear, easy to follow, and tailored for the intended audience.
• Strong communication skills and experience presenting work to Clients or facilitating workshops;
• People management experience, either via direct reports or oversight on a project basis;
• Works collaboratively with multi-disciplinary teams spread across different countries and time zones to achieve established goals;
• Acts inclusively, modelling four pillars of inclusive culture – objectivity, belonging, voice and growth;
• Identifies opportunities and manages from business development to project inception;

About ICF:

ICF is a global consulting services company, but we are not your typical consultants. We combine unmatched expertise with cutting-edge engagement capabilities to help clients solve their most complex challenges, navigate change, and shape the future.

ICFs aviation practice, led from the London office, is one of the world's largest specialist aviation consulting teams. The global organization provides consulting, strategic planning, and technical services to airlines, airports, service providers, investors, leasing companies, government agencies and manufacturers. The team's industry experts are drawn from airline and airport management, academia, government, the investment community, and aviation consulting and services providers. This experience is augmented with technical expertise in applied operations and industry analysis, finance, marketing, data science and strategic planning.

A more complete description of ICF experience and capabilities can be seen by visiting our web site,

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

New Delhi, India (II77)