Engagement Manager, Airline
16 hours ago
ICF is looking for Engagement Managers to join our fast growing Airlines & MRO team. In this role you will have the opportunity to act as the day-to-day project manager on some of our most challenging yet rewarding projects as we help our Airline & MRO clients identify and deliver complex operational improvement strategies. These projects are global in nature and can cover a wide range of topics related to an airline or MRO's strategic direction, operational performance, digital modernisation & transformation.
As part of this role, you will be expected to:
- Handle day-to-day communication with clients, with this role expected to be primarily on-site;
- Actively manage the client relationship, together with other senior leaders;
- Guide and develop junior staff, ensuring they are provided with clear timelines, instructions and support as required;
- Manage large scale projects by identifying and delivering solutions to problems using a variety of analytical techniques;
- Manage the development of reports and presentations to synthesize and explain analyses;
- Handle administrative responsibilities such as developing budgets and scopes of work, project tracking, and liaising with ICF's Contracts and Finance teams;
- Contribute to business development efforts by building a network of client relationships, working on proposals, attending conferences, and contributing to ICF's thought leadership;
- Travel extensively, reflecting our international client base.
The role is cross-functional with an emphasis on supporting clients across the Airlines and MRO team. Clients include OEMs, Airlines, MROs as well as lessors and investors. While it is not expected that you have experience working with each of these clients, familiarity with the types of analysis and support required by some of these markets require is expected.
Basic Qualifications:
- Degree educated from a reputable institution.
- 5+ years of work experience in the aviation or strategic consulting sector with a focus on airline operations & MRO. The role is tailored for someone with an aviation consulting background.
- Proficiency with Microsoft Office Suite (PowerPoint, Word & Excel).
- Ability and willingness for extensive international travel.
Professional Skills:
- Demonstratable experience managing projects or initiatives, creating structured workflows;
- Takes direction from senior leadership and then implements independently;
- Organises written work in a manner that is clear, easy to follow, and tailored for the intended audience.
- Strong communication skills and experience presenting work to Clients or facilitating workshops;
- People management experience, either via direct reports or oversight on a project basis;
- Works collaboratively with multi-disciplinary teams spread across different countries and time zones to achieve established goals;
- Acts inclusively, modelling four pillars of inclusive culture – objectivity, belonging, voice and growth;
- Identifies opportunities and manages from business development to project inception;
About ICF:
ICF is a global consulting services company, but we are not your typical consultants. We combine unmatched expertise with cutting-edge engagement capabilities to help clients solve their most complex challenges, navigate change, and shape the future.
ICFs aviation practice, led from the London office, is one of the world's largest specialist aviation consulting teams. The global organization provides consulting, strategic planning, and technical services to airlines, airports, service providers, investors, leasing companies, government agencies and manufacturers. The team's industry experts are drawn from airline and airport management, academia, government, the investment community, and aviation consulting and services providers. This experience is augmented with technical expertise in applied operations and industry analysis, finance, marketing, data science and strategic planning.
A more complete description of ICF experience and capabilities can be seen by visiting our web site,
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
New Delhi, India (II77)
-
Manager - Airline Ticketing
3 days ago
South Delhi, Delhi, India, Delhi Hodophile Travels Full timeWe are seeking an individual with strong expertise in both domestic and international flight bookings to join our growing travel operations team. The ideal candidate should have hands-on experience in Amadeus and other GDS platforms, excellent customer service skills, and the ability to handle complex itineraries and client requirements with ease.Key...
-
Sales Executive- Airlines Sales
4 days ago
Delhi, Delhi, India Aeroasia Aviation Pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year• Drive B2B sales through agency and corporate networks• Execute sales strategies and achieve revenue targets• Manage client relationships and market feedback• Prepare sales reports and support business development initiatives Required Candidate profile• Strong communication and negotiation skills• Hands-on experience with the airline sales...
-
Senior Manager
12 hours ago
Delhi, Delhi, India fixigo Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description Senior Manager - Business & Partnerships (Flights) Full-timeCompany Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by...
-
Fleet Program Management Specialist
12 hours ago
Delhi, Delhi, India Boeing Full timeFleet Program Management SpecialistCompany:Boeing India Private Limited The In-Service Fleet Support team is seeking a Fleet Program Management Specialist at Boeing India's office in New Delhi The position is aligned by specific BCA model(s) or Regional Customers, who support the Fleet Chief Office, Service Engineering, Field Service, Airline Support...
-
Ticketing Manager
14 hours ago
Delhi, Delhi, India WMTC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe're Hiring – Ticketing Manager (Airline Contracting)We are looking for an experiencedTicketing Managerwith strong expertise inAirline Contracting & GDS systems (Amadeus, Galileo, Sabre, Worldspan).Location:NoidaExperience:8 yrs.Key Skills: Airline ticketing (issue, re-issue, refunds, cancellations) GDS expertise (Amadeus / Galileo / Sabre) Airline...
-
Manager – Policy Engagement
3 days ago
Delhi, Delhi, India Janaagraha Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJanaagraha Centre for Citizenship and Democracy (Janaagraha) is a Bengaluru based not for profit institution working to transform the quality of life in India's cities and towns. We define quality of life as comprising of quality of infrastructure and services, and quality of citizenship. To achieve its mission, Janaagraha works with councillors and citizens...
-
Senior Engagement Manager
1 week ago
Delhi, Delhi, India workday technical consultant Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...
-
Operations Manager
2 weeks ago
Delhi, Delhi, India TajSATS Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob DescriptionOperations Manager – Airline & Institutional CateringDepartment: OperationsLocation: DelhiReports To: Head-OperationsJob SummaryWe are seeking a strategic and results-driven Operations Head to lead and manage the end-to-end operations of our airline and institutional catering services. This role is responsible for ensuring operational...
-
Engagement & Retention Marketing Manager
18 hours ago
Delhi, Delhi, India D Globalist. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout D GlobalistD Globalist is a global business mobility ecosystem enabling startups and fast-growing companies to expand across borders. We bring together ventures, investors, and industry leaders from multiple regions to build a borderless world for entrepreneurs.Role OverviewWe are looking for a creative and data-driven Engagement & Retention Marketing...
-
Customer Engagement
2 weeks ago
Delhi, Delhi, India Dolphin Placements Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description Customer Engagement & Sales Manager Women Candidates PreferredSalary band: LPA Red Otter Farms (ROF) is a vertically integrated, modern farming company. A leader in developing and operating soilless farms in India, we are focused on producing high quality, chemical-free, fresh produce. Headquartered in New Delhi, the organisation is...