
Customer Support Executive
2 weeks ago
Roles and Responsibilities
- Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle international voice process calls with excellent communication skills and troubleshoot issues efficiently.
- Troubleshoot technical problems using problem-solving techniques and provide solutions to customers.
- Work on an international BPO platform with a focus on providing top-notch customer service.
- Collaborate with team members to achieve daily targets and improve overall performance.
Desired Candidate Profile
- 0-3 years of experience in International Voice Process (IVP) or similar roles.
- Strong English language proficiency for effective communication with international clients.
- Ability to work flexible shifts including night shifts as per business requirements.
- Excellent problem-solving skills for resolving complex customer issues promptly.
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