
Operation Executive(Merchant Onboarding)
1 week ago
� Key Responsibilities:
Handle the end-to-end merchant onboarding process, from application review to activation. Review KYC and compliance documents as per RBI and company guidelines. Coordinate with sales, risk, legal, and compliance teams to ensure smooth and timely onboarding. Validate business details including bank accounts, GST, PAN, business type, and website/app compliance. Update and manage records on internal CRM or onboarding systems. Monitor onboarding queues and resolve pending or escalated cases promptly. Ensure onboarding is completed within defined TAT (Turnaround Time) and SLA (Service Level Agreements).
� Required Skills & Qualifications
Minimum 2 years of experience in merchant onboarding in a fintech, payment gateway, banking, or NBFC environment. Solid understanding of digital payment systems, KYC norms, and RBI regulations. Strong communication skills (verbal & written) to interact with merchants and internal teams professionally. Familiarity with CRM tools and onboarding platforms. Ability to multitask, prioritize, and handle a high volume of cases with accuracy.
� Good to Have:
Experience working with payment gateway systems (e.g., UPI, Netbanking, Credit/Debit Cards, Wallets). Knowledge of chargeback, risk assessment, or merchant support. Exposure to compliance software or e-KYC tools.
Job Types: Full-time, Permanent
Pay: ₹12, ₹20,398.12 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid time off
Work Location: In person
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