
Assistant Manager
1 day ago
We're Hiring: Team Manager
Location: Turbhe, Navi mumbai
Industry: Banking / BFSI Contact Centre
We are looking for a Team Manager with strong leadership skills and proven experience in handling teams within the Banking or BFSI contact center sector.
Key Requirements
- Minimum 3+ years of Team Handling experience at a Banking or BFSI contact center
- Graduation is mandatory
- Strong leadership & communication skills
- Advanced problem-solving & analytical abilities
- Familiarity with banking systems, CRM software, and contact center technologies
Key Responsibilities
- Oversee daily operations & ensure performance targets are met
- Manage shift schedules & ensure team coverage
- Motivate and guide the team to achieve high performance
- Monitor and evaluate calls, emails, and chats for quality compliance
- Provide feedback, coaching, and training to team members
- Track KPIs like AHT, FCR, CSAT etc.
- Handle escalations and ensure exceptional customer service
- Ensure compliance with banking regulations & internal policies
Job Type: Full-time
Pay: ₹650, ₹730,000.00 per year
Work Location: In person
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