Assistant Manager

1 day ago


Turbhe Khurd Navi Mumbai Maharashtra, India Abhinav Institute of Technology and Management Full time ₹ 6,50,000 - ₹ 7,30,000 per year

We're Hiring: Team Manager

Location: Turbhe, Navi mumbai

Industry: Banking / BFSI Contact Centre

We are looking for a Team Manager with strong leadership skills and proven experience in handling teams within the Banking or BFSI contact center sector.

Key Requirements

  • Minimum 3+ years of Team Handling experience at a Banking or BFSI contact center
  • Graduation is mandatory
  • Strong leadership & communication skills
  • Advanced problem-solving & analytical abilities
  • Familiarity with banking systems, CRM software, and contact center technologies

Key Responsibilities

  • Oversee daily operations & ensure performance targets are met
  • Manage shift schedules & ensure team coverage
  • Motivate and guide the team to achieve high performance
  • Monitor and evaluate calls, emails, and chats for quality compliance
  • Provide feedback, coaching, and training to team members
  • Track KPIs like AHT, FCR, CSAT etc.
  • Handle escalations and ensure exceptional customer service
  • Ensure compliance with banking regulations & internal policies

Job Type: Full-time

Pay: ₹650, ₹730,000.00 per year

Work Location: In person

Speak with the employer



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