Team Member

3 days ago

Mumbai Metropolitan Region, India VFS Global Full time US$ 80,000 - US$ 1,20,000 per year

Job Description
Requirement

  • Advanced proficiency in business analytics tools, particularly Power BI.
  • Strong command of MS Office tools, with expertise in Excel (complex formulas, VBA macros, Power Query, etc.).
  • Skilled at presenting data in clear, insightful formats—whether through Excel reports, PowerPoint presentations, or Power BI dashboards.
  • Demonstrates a positive and approachable attitude, strong interpersonal and cross-cultural communication skills, and effective leadership and feedback capabilities.

SLA Reporting and Governance

  • Ensure timely and error-free delivery of all performance reports.
  • Derive actionable insights through trend analysis and data intelligence.
  • Proactively flag real-time issues based on data anomalies.
  • Oversee SLA management and reporting to maintain compliance.
  • Support SLA adherence across all VACs, minimizing risks of service penalties.

Data Management and Automation

  • Monitor and report on data completeness at the regional level.
  • Conduct data sanitization and consolidation at both regional and global levels.
  • Coordinate with regional points of contact to ensure data integrity and completeness through regular follow-ups and calls.
  • Reconcile daily data with Opsys systems to ensure accuracy and alignment.

Client Reporting and Management

  • Deliver contractual SLA reporting on a daily, weekly, and monthly basis covering metrics such as SLA, TAT, CX, biometrics, passport reconciliation, volumes, and Mioot statistics.
  • Generate and share intra-day slot summaries and related client-specific reports.
  • Prepare global and regional performance reports, including scorecards, in line with agreed timelines (as per reporting calendar).
  • Manage and maintain Power BI dashboards and central databases.
  • Provide support for OpSys/TMS and perform 100% audit checks on vendor-delivered tasks during weekly fee audits.

Environment, Social & Governance

  • Promote judicious use of natural resources.
  • Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

  • Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
  • Understanding of ethical standards and the importance of integrity in business practices

Education

  • Graduate / Global Equivalent degree with certification in data analytics and reporting.

Experience

  • 2 – 6 years of experience in Business intelligence and MIS/reporting.

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