Key Account Manager

14 hours ago

Chennai, Tamil Nadu, India Michelin Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Key Account Manager

Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning

Location: Gurgaon/Delhi/Rajasthan/Bangalore/Pune

Strategic Account Management

  • Manage the key Account Planning
  • Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
  • Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
  • Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
  • In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
  • Steer the business and negotiate the correct solution is taken and delivered to the customer

Operations

  • In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
  • Steer the business and ensure the correct solution is delivered to customers in a timely manner
  • Serve as contact point for key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Prepare regular customer analysis to internal and external stakeholders using key account metrics/process
  • Support your team members with coaching, training, and identifying revenue opportunities

KEY EXPERIENCES IN:

  • Managing several customers (Account Management)
  • Selling solution to customers (Negotiating)
  • Multi-tasking (Adaptability)
  • Working with CRM (Salesforce "Engage") ((Customer Relationship Management)

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