Customer Success Specialist

2 days ago

Bengaluru, Karnataka, India HappyLocate Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

HappyLocate, established in 2016, has revolutionized the employee relocation landscape across 16,000+ pin codes. Our advanced technology and customized solutions efficiently manage everything from house shifting, pet relocation, and office moves to house search assistance. We aim to simplify employee relocations with reliable services and post-move support. Join our growing list of satisfied customers and experience seamless relocations.

Job Title - Customer Support Executive

Location - Bangalore

Job Type - Full Time

Department - Operations

Summary - We are seeking a detail-oriented and customer-focused Customer Support

Executive to join our team. The ideal candidate will serve as the first point of contact for

customers, providing assistance, resolving inquiries, and ensuring a positive experience.

This role requires excellent communication skills, problem-solving abilities, and a

customer-first mindset.

Key Responsibilities:

  • Customer Interaction

  • Respond to customer inquiries via Phone, Email and Chat

  • Handle customer complaints, escalations professionally and promptly

  • Problem Resolution

  • Investigate and resolve customer issues efficiently

  • Follow the TAT for escalation resolution

  • Feedback Collection

  • Constant feedback from the customers at every stage of the process

  • Ensuring improvement in NPS

  • Process Adherence

  • Documentation and records of every conversation to be maintained

  • Following the company and business processes without deviations

  • Service Excellence

  • Ensuring customer satisfaction by maintaining service standards

  • Cross-functional coordination

  • Areas of improvement for other team members to enhance the experience of

a customer

Qualifications needed:

  • 1 to 3 years of experience in Customer support or similar role, preferably from a

Packing & Moving Industry

  • Excellent verbal and written communication skills

  • Ability to multitask and manage time effectively

  • Proficiency in Excel and Powerpoint

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