Product Onboard Manager

2 days ago

Indore, Madhya Pradesh, India Engineer Master Solution Pvt. ltd Full time ₹ 80,000 - ₹ 1,50,000 per year

We are seeking a highly motivated and customer-focused Product Onboarding Manager to join our team. In this role, you will be responsible for ensuring new customers successfully adopt our product, experience a smooth onboarding journey, and achieve their desired outcomes.

Key Responsibilities

  • Customer Onboarding & Training
  • Lead the end-to-end onboarding process for new customers.
  • Create tailored onboarding plans based on customer needs and use cases.
  • Customer Experience & Success
  • Ensure a seamless handover from sales to customer success.
  • Guide customers in product setup, configuration, and initial usage.
  • Proactively identify adoption challenges and resolve them quickly.
  • Collaboration & Communication
  • Partner with product and engineering teams to provide customer feedback.
  • Collaborate with sales and account management to align on customer goals.
  • Maintain clear communication with stakeholders on onboarding progress.
  • Develop onboarding resources, such as knowledge base articles, training videos, and best practice guides.
  • Continuously improve onboarding processes to reduce time-to-value.
  • Measure and report onboarding success metrics

Qualifications

  • Bachelor's degree in Business, Marketing, Technology, or a related field.
  • 6 month to 1 years of experience in customer success, onboarding, product management, or a related role.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to manage multiple projects and prioritize effectively.

Key Skills

  • Customer-centric approach with empathy and patience.
  • Strong problem-solving and troubleshooting skills.
  • Ability to translate technical concepts into simple, actionable steps.
  • Project management and process optimization.
  • Data-driven decision-making.
  • High customer satisfaction scores during onboarding.
  • Smooth handoff to customer success/account management teams.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹15,000.00 per month

Benefits:

  • Flexible schedule

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