
Product Onboard Manager
14 hours ago
We are seeking a highly motivated and customer-focused Product Onboarding Manager to join our team. In this role, you will be responsible for ensuring new customers successfully adopt our product, experience a smooth onboarding journey, and achieve their desired outcomes.
Key Responsibilities
- Customer Onboarding & Training
- Lead the end-to-end onboarding process for new customers.
- Create tailored onboarding plans based on customer needs and use cases.
- Customer Experience & Success
- Ensure a seamless handover from sales to customer success.
- Guide customers in product setup, configuration, and initial usage.
- Proactively identify adoption challenges and resolve them quickly.
- Collaboration & Communication
- Partner with product and engineering teams to provide customer feedback.
- Collaborate with sales and account management to align on customer goals.
- Maintain clear communication with stakeholders on onboarding progress.
- Develop onboarding resources, such as knowledge base articles, training videos, and best practice guides.
- Continuously improve onboarding processes to reduce time-to-value.
- Measure and report onboarding success metrics
Qualifications
- Bachelor's degree in Business, Marketing, Technology, or a related field.
- 6 month to 1 years of experience in customer success, onboarding, product management, or a related role.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple projects and prioritize effectively.
Key Skills
- Customer-centric approach with empathy and patience.
- Strong problem-solving and troubleshooting skills.
- Ability to translate technical concepts into simple, actionable steps.
- Project management and process optimization.
- Data-driven decision-making.
- High customer satisfaction scores during onboarding.
- Smooth handoff to customer success/account management teams.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹15,000.00 per month
Benefits:
- Flexible schedule
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