Client Support Specialist

11 hours ago

Kanpur, Uttar Pradesh, India Talogy Full time US$ 40,000 - US$ 60,000 per year

About the Role

The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure timely resolution of issues, complaints and challenges.

This is a full-time, permanent position. Day-to-day the role can be performed remotely, with the expectation of occasional travel to Talogy offices in their region for team collaboration, meetings, and workshops.

Please also be aware this is a night shift supporting teams in the US

Role Responsibilities

  • Developing a working knowledge of Talogy solutions and the administrative side of our platforms.
  • Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
  • Supporting clients with implementing their own assessment and development projects on Talogy platforms.
  • Taking live calls and emails from clients and handling them in a friendly and professional manner. Scenarios can include (but not limited to):
  • Supporting customers (internal and external) with resolving issues, answering general questions and requests for information about our services.
  • Handling complaints or feedback on live projects.
  • Reporting bugs or other software/product/platform issues, and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.
  • Providing feedback on support tickets to colleagues in other departments.
  • Meeting service level agreements (SLAs) .
  • Following processes around documentation of client work and interactions, e.g. utilizing client relationship management and project management tools such as Salesforce and OpenAir.

Knowledge, Skills and Experience Requirements

  • Strong IT skills and the ability to learn new systems and administrative portals quickly.
  • Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc.
  • Previous experience in a client/customer service environment is preferred, e.g. call center, retail, hospitality etc.
  • Previous experience in the talent management industry is desirable but not required.
  • Demonstrable evidence of being able to collaborate effectively with others, manage personal assignments, and drive tasks through to resolution.

  • Client Liaison Specialist

    2 days ago

    Kanpur, Uttar Pradesh, India beBeeLiaison Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Client Liaison SpecialistLocation: Multiple Cities Across IndiaAbout the Role: We are seeking a highly skilled Client Liaison Specialist to join our team.Key Responsibilities:Foster strong relationships with clients to understand their needs and expectations.Collaborate with cross-functional teams to deliver exceptional client experiences.Provide...

  • Client Retention Specialist

    2 days ago

    Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Client Retention SpecialistWe are seeking a seasoned professional to join our team as a Client Retention Specialist. As the primary contact for our clients, you will be responsible for ensuring their success with our products and services.The ideal candidate will have a minimum of 5 years of experience in customer success or project management,...

  • Client Engagement Specialist

    6 days ago

    Kanpur, Uttar Pradesh, India beBeeengagement Full time US$ 40,000 - US$ 75,000

    Job Title: Client Engagement SpecialistAbout the RoleWe are seeking a skilled Client Engagement Specialist to join our team. As a key member of our organization, you will be responsible for building strong relationships with our clients and driving sales growth through our Financial Orientation Services (FOS).Your primary objective will be to maintain...

  • Global Client Support Specialist

    5 days ago

    Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 48,00,000 - ₹ 72,00,000

    Customer Technical Support RoleThis is an opportunity to work in a dynamic and customer-focused environment, resolving queries from global clients via phone, email or chat.As a technical support professional, you will be responsible for providing high-level customer satisfaction and professionalism.Key responsibilities include:Resolving client issues via...

  • Executive Support Specialist

    19 hours ago

    Kanpur, Uttar Pradesh, India beBeeExecutive Full time ₹ 2,50,000 - ₹ 5,00,000

    Executive Support SpecialistWe are seeking a highly skilled and experienced Executive Support Specialist to provide strategic support to our Managing Director.This is an exciting opportunity for a driven individual to take on new challenges and contribute to the growth of our organization.Prepare business reports, presentations, and dashboards to inform...

  • Client Relations Specialist

    1 day ago

    Kanpur, Uttar Pradesh, India GoodEnough Energy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the positionWe are seeking a dynamic Client Relationship Specialist who will play a critical role in generating leads, qualifying prospects, preparing technical & commercial proposals, and supporting the sales team throughout the pre-sales process. The ideal candidate should be proactive, customer-oriented, and have an interest in renewable energy...

  • Client Partnership Manager

    6 days ago

    Kanpur, Uttar Pradesh, India beBeeClient Full time ₹ 75,00,000 - ₹ 1,50,00,000

    Client Partnership SpecialistWe are seeking an experienced Client Partnership Specialist to join our team. As a key member of our client-facing team, you will play a vital role in delivering high-quality projects and exceeding client expectations.About the Role:Provide strategic consulting to clients, driving business growth through insightful...

  • Service Support Specialist

    4 days ago

    Kanpur, Uttar Pradesh, India beBeeService Full time ₹ 40,00,000 - ₹ 80,00,000

    Service Support SpecialistWe are seeking a skilled Service Support Specialist to join our team.

  • Workday Support Specialist

    6 days ago

    Kanpur, Uttar Pradesh, India beBeeworkday Full time ₹ 12,26,097 - ₹ 17,56,154

    Job Title: Workday Support SpecialistWe are seeking a skilled Workday Support Specialist to join our team. As a key member of our support team, you will provide functional and technical assistance to clients using the Workday platform.Key Responsibilities:Provide second- and third-level support for Workday users, ensuring timely resolution of incidents and...

  • IT Support Specialist

    4 days ago

    Kanpur, Uttar Pradesh, India beBeeItSupport Full time ₹ 45,00,000 - ₹ 70,00,000

    We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and ensuring smooth IT operations.About the RoleThis is a full-time remote position that requires excellent problem-solving abilities, strong communication skills, and the ability to work independently....