Cluster Manager
5 days ago
Key Responsibilities
- Oversee day-to-day operations of all stores within the assigned cluster.
- Achieve sales and profitability targets for the cluster.
- Monitor store performance metrics and take corrective actions as required.
- Ensure implementation of company policies, visual merchandising guidelines, and brand standards.
- Conduct regular store visits to evaluate operational efficiency, customer experience, and staff performance.
- Drive employee engagement, motivation, and performance management within the stores.
- Collaborate with HR and Training teams to ensure proper staffing, onboarding, and skill development.
- Analyze sales reports, market trends, and competitor activities to identify growth opportunities.
- Coordinate with the merchandising and supply chain teams to ensure adequate inventory levels.
- Manage cost control and ensure adherence to budgets.
- Handle escalated customer issues effectively and ensure service recovery.
- Report performance updates and insights to senior management on a regular basis.
Key Skills & Competencies
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical and problem-solving mindset
- Result-oriented and customer-centric approach
- Good understanding of retail operations and visual merchandising
- Proficiency in MS Office and retail reporting tools.
Job Type: Full-time
Work Location: In person
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