Area Service Manager

Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the Team QR Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition merchant retention and growth of merchants in India Area Service Manager We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives The Cluster Service Manager s responsibilities include delivering exceptional service to potential and existing customers evaluating the performance of the service team and preparing concise service reports You should also be able to develop as well as modify customer service plans as needed To be successful as an cluster service manager you should be committed to driving service and adept at managing a service team Ultimately an outstanding cluster service manager should demonstrate exceptional analytical problem-solving and customer service skills at all times Responsibilities Managing training and providing overall guidance to the Service team of an assigned territory Setting reasonable Service targets to be achieved by the team Monitoring the performance of the service team and motivating members to meet or exceed service targets Collecting customer feedback and providing updates to senior management Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness Utilizing outbound telephone calls email communications and face-to-face meetings with customers to close service requests Developing and sustaining long-term relationships with customers Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects Area Service Manager Requirements Bachelor s degree in marketing communications business management or related field is preferred Proven Service experience sector-specific Service experience is preferred Proven track record of meeting service requests Proficient in all Microsoft Office applications Excellent management leadership and organizational skills Strong analytical and problem-solving skills Outstanding negotiation and consultative sales skills Effective communication skills Exceptional customer service skills Why join us We aim at bringing half a billion Indians into the mainstream economy and everyone working here is striving to achieve that goal Our success is rooted in our people s collective energy and unwavering focus on the customers and that s how it will always be We are the largest merchant acquirer in India Compensation If you are the right fit we believe in creating wealth for you With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed to it India s largest digital lending story is brewing here It s your opportunity to be a part of the story We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us