Technical support Team leader

5 days ago

Hyderabad, Telangana, India Black & White Full time ₹ 6,00,000 - ₹ 9,00,000 per year


Job Title :
Technical support Team leader
Qualification :
Any Graduate and Above
Relevant Experience :
4 to 7 Years
Must Have Skills :
1.Knowledge of Microsoft windows queries.
Experience in managing teams
Able to coach, mentor, motivate and interact with people
Excellent verbal and written communications
Strong decision making and analytical ability
Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
Experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS
Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Good Have Skills :
Knowledge and expertise in Microsoft products and services, Microsoft windows queries
Roles and Responsibilities :
1.Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
Regularly formulate and execute internal and external governance
Effectively handle client escalations and formulate actions to resolve any concerns
Work with the operations managers to obtain necessary resources like training and support for the team's requirements
Conduct quality assessment of agents' performance and formulate trends for performance improvement of agents & teams
Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
Familiarize the team with the latest process update and changes, team and individual targets Location :
Hyderabad
CTC Range :
6 – 9 LPA (Lakhs Per Annum)
Notice Period :
Days
Mode of Interview :
Virtual
Shift Timing :
Night Shift
Mode of Work :
Work From Office

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