Service Manager
13 hours ago
Dear Candidate,
Greetings for the day
We have an opportunity for the position Service Manager professional at Bangalore location.
Kindly find the below mentioned details for your perusal.
Company Profile:
Square Foot is the sole India distributor for Tarkett range of floorings wooden, laminate, carpet tiles, sports and vinyl floorings. Tarkett is the world leader in floor coverings with an annual turnover of 1.6 billion Euros. Square Foot has become the leader in floor coverings in India for the category of floor coverings it has. Square Foot has 17 offices and Square Foot products sell in over 45 cities around India. Square Foot has also brand stores in various cities and in various formats. Our products are all imported from factories in France, Sweden and Germany. We are building a core and a select team of individuals to lead our company into the 21st century. We aim to be one of the key leading players in the Indian flooring industry on a nationwide scale. We are slowly imprinting our hand print all over India and this year will take our brands across to 65 cities in India. Square Foot has recently implemented an ERP and CRM system which helps people in the company manage their work from enquiry generation to installation of the project. Square Foot is the only company in its product groups which has invested in such system.
Square Foot,
Classic Floorings & Interiors Private Limited
#5/1, Taj Avenue, Lady Curzon,
Tasker town, Shivaji Nagara
Bangalore-560001
Website:
Brief JD–
o Ensure smooth installation and Effective Execution of Service.
o Schedule service appointments and allocate resources efficiently for the projects
o Proactively communicate with Sales Team to understand the service needs of customer and provide timely updates.
o Collaborate and coordinate with the sales and operations teams to ensure smooth service delivery of the products to the client site.
o Maintain accurate service records, including details of service requests, resolutions, feedback, etc.
o Identify opportunities to improve service processes and efficiency.
o Achieve a customer satisfaction score of at least 90% based on feedback and surveys.
o Respond to client inquiries and communication within stipulated SLA.
o Look for opportunities to continuously improve the process for better efficiency and customer satisfaction.
o Capable to Handle the Team
o Knowledge related to CRM & ERP
Interested candidate please share your updated CV on below mentioned mail ID.
Job Types: Full-time, Permanent
Pay: ₹25, ₹45,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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