Customer Success Manager
3 days ago
Customer Success Team Lead –For (Raipur - Urla location)
Industry: FMCG / Retail / E-commerce
Experience: 5–7 years (Team Leadership & Customer Service)
Key Responsibilities:
- Team Management: Lead, guide, and review the performance of the Customer Success team.
- Customer Satisfaction: Ensure prompt issue resolution and maintain a zero-complaint culture.
- Training & SOPs: Conduct training, performance reviews, and implement support SOPs.
- Support Operations: Oversee calls, emails, chats, and in-person support; ensure SLA compliance.
- Reporting: Maintain daily/weekly/monthly reports; provide insights from CRM data.
Requirements:
- 5–7 years in customer service (Retail/FMCG/E-commerce preferred).
- Proven leadership and complaint resolution experience.
- Strong CRM, communication, and people management skills.
- Ability to work in a fast-paced, customer-centric environment.
Job Type: Full-time
Pay: ₹400, ₹500,000.00 per year
Work Location: In person
Speak with the employer
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