Service Desk Engineer

2 weeks ago

Goegon Mumbai, India Visionyle Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients.

Roles and Responsibility

  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues efficiently.
  • Document customer interactions and resolutions in a timely manner.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Develop and maintain knowledge base articles to assist customers self-service.
  • Participate in training and development programs to enhance technical skills.

Job Requirements

  • Strong understanding of software applications and operating systems.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Experience with ticketing systems and incident management tools.
  • Familiarity with ITIL processes and procedures is an added advantage.

  • IT Service Desk

    7 days ago

    Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

  • Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...

  • Service Desk Engineer

    1 week ago

    Mumbai, India Qtek Systems Full time

    Description : Experience and personal qualities:- 1-4 year experience in IT or similar customer support/service delivery role Excellent customer service skills with a high level of focus on quality Ability to communicate in a clear and professional manner Problem solving and analytical skills and ability to work under pressure ...

  • Multilingual IT Service Desk Engineer

    2 weeks ago

    Mumbai, Maharashtra, India TECEZE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey ResponsibilitiesCustomer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...

  • Global Service Desk Engineer

    3 weeks ago

    Mumbai, India impact pvt Full time

    Role : Global Service Desk Experience : Min 2 years of experience into International Service Desk or International Technical Support Education : Graduation Skills : Office 365, Troubleshooting, Ticket, SLA, Ticket, Configuration Notice : Immediate to 15 Days Location : Mumbai Salary : Up to 6.5 LPA Shift : US Shift Job Types: Full-time, Permanent Pay: Up to...

  • Global Service Desk Engineer

    2 weeks ago

    Mumbai, Maharashtra, India impact pvt Full time ₹ 1,04,000 - ₹ 6,50,000 per year

    Role : Global Service DeskExperience : Min 2 years of experience into International Service Desk or International Technical SupportEducation : GraduationSkills : Office 365, Troubleshooting, Ticket, SLA, Ticket, ConfigurationNotice : Immediate to 15 DaysLocation : MumbaiSalary : Up to 6.5 LPAShift : US ShiftJob Types: Full-time, PermanentPay: Up to...

  • It Service Desk Engineer

    1 week ago

    Mumbai, Maharashtra, India Aletheia Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles and ResponsibilitiesProvide technical support to end-users through phone, email, or in-person interactions.Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.Manage IT service desk tickets using ticketing tools such as [insert tool names].Collaborate with internal teams to resolve complex technical...

  • Service Desk Lead

    4 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk Engineer intern

    2 weeks ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing...

  • IT Service Desk Manager

    2 weeks ago

    Mumbai Metropolitan Region, India Excis Compliance Full time US$ 90,000 - US$ 1,20,000 per year

    WE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT INDIAExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership role that...