Service Desk Engineer

1 week ago

Mumbai, India Qtek Systems Full time

Description

:

Experience and personal qualities:-

1-4 year experience in IT or similar customer support/service delivery role Excellent customer service skills with a high level of focus on quality Ability to communicate in a clear and professional manner Problem solving and analytical skills and ability to work under pressure Excellent inter-personal skills (verbal and written) Clear understanding and interest in current and emerging IT technologies Beneficial to have an awareness of the IT industry in general An understanding and interest in the use of IT within business functions

Incident Management:-

To ensure all calls are updated and resolved within SLA targets. To endeavor to provide an Above Customer Expectation service Undertake first line resolution activities Participate in on-going review and maintenance of the IT Service Desk processes To take part in knowledge sharing activities to include both business and technical knowledge sharing.

Call Management:-

Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk Capture detail & correct information pertaining to all inbound calls

  • IT Service Desk

    7 days ago

    Mumbai, Maharashtra, India Mobile Programming LLC Full time

    Job Title: IT Service Desk Engineer Location: Vikhroli, Mumbai Mode: Work From Office - 5 Days a Week Experience: 3-6 Years Reports To: IT Service Desk Manager / IT Operations Lead Qualifications Required: - Bachelors degree required. Preferred in Information Technology or a related field. - Minimum of 3 years of experience in an IT Service Desk or...

  • Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...

  • Multilingual IT Service Desk Engineer

    2 weeks ago

    Mumbai, Maharashtra, India TECEZE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Title: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey ResponsibilitiesCustomer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac,...

  • Global Service Desk Engineer

    1 week ago

    Mumbai, Maharashtra, India impact pvt Full time ₹ 1,04,000 - ₹ 6,50,000 per year

    Role : Global Service DeskExperience : Min 2 years of experience into International Service Desk or International Technical SupportEducation : GraduationSkills : Office 365, Troubleshooting, Ticket, SLA, Ticket, ConfigurationNotice : Immediate to 15 DaysLocation : MumbaiSalary : Up to 6.5 LPAShift : US ShiftJob Types: Full-time, PermanentPay: Up to...

  • Global Service Desk Engineer

    3 weeks ago

    Mumbai, India impact pvt Full time

    Role : Global Service Desk Experience : Min 2 years of experience into International Service Desk or International Technical Support Education : Graduation Skills : Office 365, Troubleshooting, Ticket, SLA, Ticket, Configuration Notice : Immediate to 15 Days Location : Mumbai Salary : Up to 6.5 LPA Shift : US Shift Job Types: Full-time, Permanent Pay: Up to...

  • Service Desk Engineer

    2 weeks ago

    Goegon, Mumbai, India Visionyle Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Service Desk Engineer to join our team at Visionyle Solutions, with 2-7 years of experience in the software services industry. The ideal candidate will have excellent problem-solving skills and the ability to provide top-notch support to our clients.Roles and ResponsibilityProvide technical support and assistance to customers via...

  • It Service Desk Engineer

    1 week ago

    Mumbai, Maharashtra, India Aletheia Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Roles and ResponsibilitiesProvide technical support to end-users through phone, email, or in-person interactions.Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.Manage IT service desk tickets using ticketing tools such as [insert tool names].Collaborate with internal teams to resolve complex technical...

  • Service Desk Lead

    4 weeks ago

    Mumbai, Maharashtra, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Service Desk Engineer intern

    2 weeks ago

    Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing...

  • IT Service Desk Manager

    2 weeks ago

    Mumbai Metropolitan Region, India Excis Compliance Full time US$ 90,000 - US$ 1,20,000 per year

    WE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT INDIAExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership role that...