
Production Support Intern
3 days ago
Key Responsibilities
Issue Monitoring & Coordination
- Monitor production systems and track open issues using monitoring tools
- Assist in initial triage and severity assessment of reported problems
- Help coordinate issue assignments to appropriate team members and specialists
- Track issue status and ensure timely updates to stakeholders
SLA & Performance Management
- Monitor Service Level Agreement compliance and response times
- Assist in maintaining SLA dashboards and reporting metrics
- Help escalate issues that are approaching or breaching SLA thresholds
- Support performance tracking and KPI measurement
Solution Management
- Coordinate temporary workarounds and immediate fixes under supervision
- Help plan and track permanent solution development and deployment
- Assist in documenting solutions and updating knowledge base
- Support post-incident reviews and lessons learned sessions
Communication & Reporting
- Facilitate communication between development, operations, and business teams
- Assist in preparing status reports and management updates
- Help maintain incident documentation and resolution records
- Support stakeholder communication during critical incidents
Process Improvement
- Participate in process improvement initiatives and workflow optimization
- Help update and maintain production support procedures
- Assist in developing training materials and best practices documentation
- Support automation initiatives and tool evaluation
Qualifications
Required:
- Bachelor's degree in computer science, Information Technology, Engineering, or related field
- Basic understanding of software development lifecycle and production environments
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Detail-oriented with ability to manage multiple priorities
- Proficiency in Microsoft Office Suite and Google Workspace
Preferred:
- Previous internship or project experience in IT support or software development
- Familiarity with ticketing systems (Jira, ServiceNow, etc.)
- Basic understanding of monitoring tools and dashboards
- Knowledge of database systems and basic SQL
- Understanding of cloud platforms (AWS, Azure, GCP)
- Experience with incident management frameworks (ITIL)
Technical Skills You'll Develop
- Production monitoring and alerting systems
- Incident management and ticketing platforms
- SLA tracking and performance dashboards
- Root cause analysis techniques
- Change management processes
- System troubleshooting and debugging
Learning Opportunities
- End-to-end production support management
- Cross-functional team coordination and communication
- Service delivery and customer impact management
- Process optimization and continuous improvement
- Leadership and project coordination skills
- Technical troubleshooting and problem resolution
If you're dedicated and passionate about delivering outstanding customer service, we'd love to hear from you
Please complete this form:
Once you've submitted it, kindly send your resume to
Job Types: Fresher, Internship
Contract length: 3 months
Pay: ₹10, ₹12,000.00 per month
Work Location: In person
-
Production Support Intern
2 days ago
Madipakkam, Chennai, Tamil Nadu, India SMARTAIL Full time**Key Responsibilities** Issue Monitoring & Coordination - Monitor production systems and track open issues using monitoring tools - Assist in initial triage and severity assessment of reported problems - Help coordinate issue assignments to appropriate team members and specialists - Track issue status and ensure timely updates to stakeholders SLA &...
-
Production Support Intern
1 week ago
Chennai, Tamil Nadu, India Kaleidofin Full time**What You’ll Do**: - Take initiative in assisting users and work under guidance to resolve issues effectively. - Follow documented procedures and escalate complex issues to relevant internal teams as required. - Assist in reporting any issues that may impact business operations. - Ensure all support interactions are logged properly in the internal...
-
Product Support Executive
4 days ago
Chennai, Tamil Nadu, India Jnana Inventive Private Limited Full time**Company Name**: Jnana Inventive **Location**: Perungudi, Chennai **Internship Duration**: 6 Months **Stipend**: ₹5,000 - ₹7,000 per month (based on performance) About the Opportunity: **Responsibilities**: - Provide **software product demonstrations** to clients and users - Document queries, issues, and feedback accurately - Coordinate with the...
-
International Voice Support
6 days ago
Chennai, Tamil Nadu, India Connect Galaxy Full time_**We are Hiring!!!**_ **Role**: Customer Support Executive **Process**: International Process **Sector/ Industry** : Banking & Financial Services **Experience**: Fresher - 1 Year **Languages** : Excellent English, B2 Quality **Qualification**: Graduate **Interview**: Virtual Mode **Salary**: 30% Hike from the Previous CTC (Range - 3 to 5.5...
-
Product Support Internship
1 day ago
Chennai, Tamil Nadu, India Notion Press Full time**Overview**: Notion Press Platform, a rapidly expanding SaaS product from Notion Press, India's leading self publishing platform, empowers aspiring authors to publish their work with ease. We are looking for an enthusiastic Product Support Associate to join our team and play a vital role in supporting our users while helping to grow the platform through...
-
Product Support
5 days ago
Chennai, Tamil Nadu, India Fusion Innovative Full time**Customer Support** **Experience - 1 to 3 years** **Work Location - Chennai** **Work timings: 7.00 pm to 4.00 am** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We...
-
Product Support
1 week ago
Chennai, Tamil Nadu, India Fusion Innovative Full time**Experience - 1 to 2 years** **Work Location - Chennai** **Work timings - 6.00 pm to 3.00 am** **Company Description** Fusion Innovative is a technology solution provider that offers digital solutions to businesses. Our adaptable and powerful solutions cater to the current needs of businesses whilst unlocking future opportunities. We are located in...
-
Product Support
9 hours ago
Chennai, Tamil Nadu, India Fusion Innovative Full time**Company Description** Fusion Innovative is a technology solutions provider based in Chennai. We specialize in delivering powerful and adaptable digital solutions that satisfy the needs of businesses and drive digital success. We believe in transforming businesses with innovative technology to unlock opportunities for growth and success. **Role...
-
Product Support Executive
1 day ago
Chennai, Tamil Nadu, India Notion Press Full time**About us**: Keepsake, a rapidly growing consumer product from Notion Press, India's leading self-publishing platform, offers users a unique opportunity to transform their cherished memories into beautifully crafted photo books. As a Product Associate for Keepsake, you will play an integral role in supporting the Product Manager and cross-functional teams...
-
Production Support
1 week ago
Chennai, Tamil Nadu, India Industrial Controls and Drives Full timeWe believe in the power of teamwork, innovation, and customer service. We are committed to creating a culture where everyone feels valued and respected. Our team-oriented culture is evident in the way we work together to solve problems and achieve our goals. We are always looking for new ways to innovate and improve our products and services. We believe...