Product Support Executive

5 days ago

Chennai Tamil Nadu, India Jnana Inventive Private Limited Full time

**Company Name**: Jnana Inventive
**Location**: Perungudi, Chennai
**Internship Duration**: 6 Months
**Stipend**: ₹5,000 - ₹7,000 per month (based on performance)

About the Opportunity:
**Responsibilities**:

- Provide **software product demonstrations** to clients and users
- Document queries, issues, and feedback accurately
- Coordinate with the internal team to resolve issues efficiently
- Ensure excellent customer satisfaction through prompt responses
- Participate in **client meetings** for requirement understanding and feedback
- Communicate clearly in both **spoken and written English**

**Requirements**:

- Excellent **communication skills** in English (reading, writing, speaking)
- Must be **outspoken**, confident, and willing to speak with clients directly
- Willing to take up **any tasks related to support and client communication**:

- Ability to **listen actively** and explain technical concepts in simple terms
- Must bring their **own laptop**:

- Must work **on-site** from our **Perungudi office**:

- **Positive attitude** and willingness to learn new tools and communication strategies

Training & Support:

- Full **product training** will be provided during onboarding
- Support in developing skills for **client communication, demos, and handling queries**

Growth Opportunities:

- Real-world experience in a **tech product support role**:

- Exposure to software workflows and client interaction
- Opportunity to grow into a **full-time Product Support Executive** role based on performance

Terms & Conditions:

- Internship Duration**:6 months**:

- **Stipend**: ₹5,000 to ₹7,000/month based on performance
- Must be available for **on-site work** in our **Perungudi office**:

- Must participate in **client meetings and support activities**:

- **Own laptop** is required
- **Performance evaluation** at the end of internship to determine full-time eligibility

**Join Jnana Inventive** and become the voice that connects great products with great users

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹5,000.00 - ₹7,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- I read and agree the terms and Package details

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: In person

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