Production Support Intern
5 days ago
**What You’ll Do**:
- Take initiative in assisting users and work under guidance to resolve issues effectively.
- Follow documented procedures and escalate complex issues to relevant internal teams as required.
- Assist in reporting any issues that may impact business operations.
- Ensure all support interactions are logged properly in the internal ticketing system.
- Help keep users and stakeholders informed during downtimes or system issues.
- Learn and familiarize yourself with the company’s software, tools, and technologies.
- Support the team in researching, diagnosing, and troubleshooting issues.
- Contribute to accurate and timely reporting of support metrics.
**Who you need to be?**
- Good Understanding in SQL.
- 1+ years of experience in Production Support.
- understanding of Linux/UNIX systems, databases (e.g., MySQL, SQL Server), and web technologies.
- Exposure to or willingness to learn scripting or programming basics.
- A proactive attitude, eagerness to learn, and a customer-first mindset.
- Exposure to ticketing tools.
- Good Understanding in Debugging and Analytical.
- Good Understanding in AWS Cloud. Job locationChennai/Bangalore (work from office-Hybrid)
- Familiarity with Excel and documentation tools.
- Good communication skills—both written and verbal.
**Job Type**: Internship
Contract length: 6 months
Pay: ₹10,000.00 - ₹25,000.00 per month
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
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