Supervisor, Revenue Operations

7 days ago

Hyderabad, Telangana, India TriNet Full time ₹ 15,00,000 - ₹ 20,00,000 per year

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

A Brief Overview 
The Supervisor, Revenue Operations is responsible for overseeing the daily operations and performance of direct inbound/outbound channel referrals. This includes managing the flow of leads assigned to different Sales teams, ensuring operational efficiency through cross departmental coordination and supporting the overall strategic goals of the organization. The role requires strong leadership skills, attention to detail, and the ability to manage multiple tasks and projects simultaneously. 

What you will do
  • Identify areas for process and system improvements within Revenue Operations and implement best practices.
  • Develop and maintain standard operating procedures (SOPs).
  • Conduct audits to ensure compliance with operational standards and terms within Channel agreements.
  • Develop, test and deploy, process and system enhancements to support Channel and Sales.
  • Communicate system and/or process enhancements to internal teams and external Channel referrers, approved cross-functionally.
  • Assist with content needed for internal and external training.
  • Supervise and lead a team of team members, providing guidance, support, and performance feedback.
  • Develop and implement training programs for team members to enhance their skills and efficiency.
  • Schedule and allocate tasks to ensure optimal productivity and workflow management.
  • Monitor activity reports for daily lead distribution and performance management across the team.
  • Ensure adherence to TriNet's Sales Rules of Engagement (ROE) is followed and prospect assignments to Sales Consultants are accurate and processed quickly.
  • Manage resources within the team, when responsibilities shift.
  • Other projects and responsibilities may be added at the manager's discretion.
  • Performs other duties as assigned
  • Complies with all policies and standards

Education Qualifications
  • Master's Degree or equivalent experience required

Experience Qualifications
  • Typically 5+ years related work experience required

Skills and Abilities
  • In depth knowledge of Sales and Channel operational practices.
  • Effectively provide information and respond to questions from groups of managers and Channel referrers.
  • Ability to deal with problems involving several variables and develop long term solutions.
  • Commit to long hours of work when necessary to reach goals; complete tasks on time or notify manager with an alternate plan.
  • Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedules other people and their tasks; develop realistic action plans.
  • Ability to work under pressure and meet tight deadlines.
  • Excellent verbal and written communication skills
  • Ability to communicate with employees at all levels of the organization
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
  • Proficient with
  • Proficient in Microsoft Office Suite.

Travel Requirements 
Minimal 

Work Environment
  • Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
  • This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact  to request such an accommodation.

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