Customer Success Executive

1 day ago

Panchkula, Haryana, India Lasting Software Pvt ltd Full time

We are seeking a high-energy, sharp, and driven professional with 1–2 years of experience in Customer Success, ERP implementation, client coordination, or functional consultancy. This is not a conventional support role. The position requires strong ownership, exceptional follow-up discipline, and the ability to proactively drive tasks to completion while coordinating with multiple internal and external stakeholders. The ideal candidate is confident, presentable, a fast learner, and highly execution-focused, with a strong interest in ERP/software onboarding and implementation.

Key Responsibilities

  • Act as the primary coordination point between clients, internal teams (product, tech, operations), and management
  • Drive ERP/software onboarding and implementation activities end-to-end
  • Ensure timely follow-ups on all open items, action points, and dependencies (non-negotiable responsibility)
  • Manage client expectations, timelines, and deliverables effectively
  • Conduct regular status updates, prepare project reports, and share progress with stakeholders
  • Understand ERP workflows, modules, and business processes to support smooth implementation
  • Identify risks, bottlenecks, and delays, and proactively push for resolution
  • Maintain accurate documentation, trackers, and implementation records

Required Skills & Competencies

  1. Excellent Follow-Up Skills

  2. Strong discipline in follow-ups and closure of tasks

  3. Persistent, proactive, and outcome-driven

  4. Ability to track multiple action items and ensure nothing slips

  5. Strong Communication Skills

  6. Fluent in English (written and verbal)

  7. Confident in client-facing discussions and meetings

  8. Ability to draft professional emails, reports, and project updates

  9. ERP & Technical Aptitude

  10. Working knowledge of MS Excel

  11. Ability to quickly learn ERP workflows, modules, and process.

  12. Strong self-learning ability and effective use of online resources and Google search

  13. Coordination & Accountability

  14. Proven experience coordinating with multiple teams and stakeholders

  15. Strong sense of ownership and accountability
  16. Ability to "get things done" in a fast-paced environment

Job Types: Full-time, Permanent

Pay: ₹15, ₹21,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location: In person

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