Customer Support Executive-Collections Specialist

3 days ago

Panchkula, Haryana, India Champion Products Corp. Full time

We are seeking a Customer Service Representative (CSR) with strong Collections/Accounts Receivable experience to manage customer interactions while ensuring timely collection of outstanding payments. This role blends customer service with credit and collections responsibilities, requiring excellent communication, follow-up skills, and attention to detail. You will be the primary point of contact for customers regarding billing, payment issues, and account status.

Roles and Responsibilities

  • Proactively follow up on overdue accounts to secure timely payments.
  • Contact customers to remind them of outstanding invoices, negotiate payment terms, and resolve disputes.
  • Review customer accounts to identify discrepancies, payment issues, or potential risks.
  • Coordinate with Finance, Billing, and Sales teams to resolve invoice disputes or account problems.
  • Send statements, reminders, and collection notices as needed.
  • Track collection activities and maintain accurate AR records.
  • Support month-end AR reconciliation and reporting.
  • Meet or exceed collection targets and service-level expectations.

Qualifications & Requirements

  • Bachelor's degree in Business, Accounting, Finance, or related field (preferred but not mandatory).
  • 1–3 years of experience in customer service and/or collections or accounts receivable.
  • Strong understanding of billing processes, credit control, and collection techniques.
  • Excellent communication, negotiation, and customer-handling skills.
  • Ability to manage difficult conversations while remaining professional and customer-focused.
  • Proficiency in MS Office (Excel, Outlook) and
  • Strong organizational skills with the ability to prioritize and manage multiple tasks.

Job Types: Full-time, Permanent

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Leave encashment
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)

Location:

  • Panchkula, Haryana (Required)

Work Location: In person

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