Server Support

2 days ago

Mumbai, Maharashtra, India ITC Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Job Summary:

We are seeking an experienced L2 Server Support & Patching Engineer to ensure optimal server health and security through regular patch management and proactive issue resolution in a distributed infrastructure environment. This role is vital in maintaining the performance, availability, and compliance of both Windows and Linux server platforms.

The successful candidate will execute scheduled patch cycles, provide escalated technical support, and collaborate across teams to sustain a secure and resilient server ecosystem.

Key Responsibilities:

  • Monitor and maintain server availability, performance, and health across physical and virtual environments (Windows and Linux).
  • Plan, schedule, and execute patching activities using tools such as WSUS, SCCM/MECM, or ManageEngine Patch Manager Plus.
  • Validate patch compatibility, perform testing in staging environments, and manage rollback procedures to minimize service disruptions.
  • Troubleshoot and resolve escalated OS-related issues, including patch failures, system performance degradation, and security updates.
  • Apply security patches, hotfixes, and firmware upgrades in accordance with organizational policies and compliance standards.
  • Document patch deployment statuses, maintenance activities, and root cause analysis (RCA) outcomes.
  • Collaborate with application, database, and network teams during planned maintenance windows to ensure smooth multi-platform operations.
  • Support vulnerability management and remediation efforts to meet audit and security requirements.
  • Maintain backup routines and actively participate in disaster recovery drills and planning.

Required Skills and Qualifications:

  • Strong knowledge and hands-on experience with Windows Server and Linux/UNIX administration.
  • Proficiency with patch management and deployment tools such as SCCM, WSUS, Ivanti, or ManageEngine.
  • Experience managing Active Directory, Group Policy Objects (GPO), and domain-integrated environments.
  • Familiarity with virtualization platforms like VMware and Hyper-V.
  • Scripting skills in PowerShell and Bash to automate routine tasks and perform health checks.
  • Ability to diagnose and resolve server and OS-level performance and stability issues.
  • Excellent documentation practices and ability to communicate technical information clearly to stakeholders.
  • 24 years of experience in server administration and patching roles within enterprise environments.

Preferred Qualifications:

  • Certifications such as Microsoft Certified: Windows Server, RHCSA/RHCE, or equivalent.
  • Experience working in regulated industries requiring strict compliance and audit readiness.
  • Knowledge of ITIL or similar IT service management frameworks.

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